Job Description

• Challenge yourself to drive the EComm marketing strategy for Qantas Loyalty
• Opportunity to lead a high performing team of marketing professionals
• 15-month fixed term maternity leave opportunity based at our Mascot Corporate Campus

Qantas has always been dedicated to going above and beyond for their customers – both in the air, and on the ground. And at Qantas Loyalty, we’re a huge part of that commitment. By taking the time to recognise and reward our members, we build stronger relationships with the people who matter most.

As the Senior Manager EComm Marketing, reporting to the Head of Marketing Qantas Frequent Flyer & Business Rewards, you will lead a highly skilled professional marketing team of 3 people, providing marketing leadership to support key commercial objectives and revenue targets for the Ecomm Portfolio including Qantas Marketplace and Qantas Wine and the broader Retail Tribe. You will be accountable for developing and facilitating the EComm marketing strategy, seeking to drive revenue targets, acquisition & member engagement & overall marketing activity for this portfolio. You will develop and maintain influential relationships with stakeholders and partners, build & develop marketing plans, provide sign off ensuring campaigns and collateral align to respective briefs. You will work closely with internal colleagues including Commercial, Finance, Product, Legal and the Marketing CoE & broader Retail tribe to deliver effective outcomes for this portfolio.

The ideal candidate will be able to build bottom-up activity plans to deliver to revenue targets, review offers and contracts to assess appropriate marketing support for commercial return, develop frameworks and processes to ensure ongoing post implementation reviews to determine ROI and make insight-led recommendations for future activity and ensure strategic prioritisation of marketing for this portfolio.

What you’ll bring to the role –

• 10 years + experience leading a team, with thorough knowledge of Partnership and/or Retail & service marketing across a broad range of products
• External partner relationship management and extensive experience in dealing with senior management in marketing and business roles including understanding of business strategies and applying them to marketing
• Exceptional stakeholder management and negotiation skills, with an adaptable communication style
• Proven people development and workforce planning skills
• Extensive direct marketing and media performance experience in a corporate or agency environment across acquisition and engagement campaigns,
• Strong understanding of campaign reporting and analysis techniques, including ROI measurement, to optimise future campaign performance, and ability to determine targeted campaign segmentation
• Marketing leadership and expertise and with a deep understanding of the Commercial, Financial and Strategic objectives of the business
• Develop and execute business and marketing plans for assigned product/brands, including offer strategies, sales plans, GTM and implementation strategies
• Ability to critically review and provide marketing input into commercial contracts
• An entrepreneurial mindset and a desire to disrupt and deliver at speed
• Ability to adapt to the changing needs and priorities of the business
• Experience with dealing with Legal and in understanding and applying legal constraints
• Proven ability for budgetary compliance and profit volume
• Ability to collaborate with various business functions on the design, distribution and product specifications/changes as needed. Share learnings and best practice with other marketing counterparts to build knowledge amongst the wider marketing teams

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel:

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including the option to purchase additional paid leave for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

We’ve worked hard to create a culture that will challenge and excite you - and give you the support you need to really go places. Here everyone’s treated with the respect they deserve. And everyone has the potential to make the most of their skills.

Qantas is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.

Applications close: Thursday 3rd September 2026