Job Description

Department Overview

Rakuten is one of the leading e-commerce companies in the world. Our mission is to empower people and society through the internet while aiming at becoming the Global Innovation Company. Rakuten Group's EC First Party Development Department (ECFD) has several BtoC businesses that will drive Rakuten business.

The following services are currently operated by ECFD:

- Rakuten Fashion: https://brandavenue.rakuten.co.jp/

- Rakuten 24 Express: https://fast-delivery-mart.rakuten.co.jp/

- Rakuten 24: https://24.rakuten.co.jp/

- Rakuten Bic: https://biccamera.rakuten.co.jp/

- Rakuten Mart: https://sm.rakuten.co.jp/

- Rakuten Zenkoku Super: https://netsuper.rakuten.co.jp/

The EC First-Party Development Department (ECFD) drives business growth through system development.

Position:

Why We Hire

With the further expansion of Rakuten Group's BtoC businesses and our vision for future service scalability, we are planning a large-scale system replacement project, including our core systems.

At this pivotal turning point, we are looking for a Senior Manager who can lead our system and service improvements, as well as the strengthening of our development organization, while working in close collaboration with our business stakeholders.

Position Details

You will serve as a Senior Manager for a development organization of approximately 50 members, including Product Managers and Engineers.

About the Organization

- Full-cycle development, maintenance, and operations of systems related to specific Rakuten First-Party services

- Driving business growth by collaborating with business units on service improvements, new feature development, and data analysis

Key Responsibilities

1) Stakeholder Management

- Building consensus with business leaders, department heads, and executives

- Collaborating and partnering closely with Tech Leads

- Facilitating cross-functional cooperation and contributing to development organizations across other Rakuten services

- Reporting on critical projects and managing communication during system incidents

2) Organizational Management

- Organizational Growth: Mentoring team members, improving development processes, and formulating organizational strategy

- Budgeting and cost management

- Improving employee engagement

- Enhancing organizational productivity

- Overseeing overall organizational operations

Mandatory Qualifications:

Organizational Management Experience

- Proven experience in managing development organizations with several dozen members or more

- Experience in leading and unifying diverse teams with various professional backgrounds

- Proven track record of building consensus with executive leadership and business stakeholders regarding development priorities and resource allocation

Product Management Experience

- Over 10 years of hands-on experience as a Product Manager (PDM) for large-scale services

- Extensive experience leading the full product lifecycle, from roadmap formulation and release to post-launch KPI optimization

Communication and Leadership Skills

- Ability to thrive in Rakuten’s fast-paced environment and navigate complex stakeholder relationships to drive progress through cross-functional collaboration

- Ability to partner closely with Tech Leads to balance business requirements with technical constraints effectively

- Strong leadership skills to inspire team members, boost motivation, and maximize overall organizational performance

- Proficiency in both Japanese and English for professional communication

Desired Qualifications:

- Experience in project management

- Extensive experience in the development and operation of complex, large-scale systems

- Knowledge and experience with core business systems, such as Order Management Systems (OMS)

- In-depth knowledge and experience in the EC and BtoC service sectors

Other Information:

Additional information on Location

Rakuten Crimson House (Head office)

Additional information on English Qualification

TOEIC Score 800 above or possess equivalent abilities

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