Job Description

DURATION: September 2026 – October 2027

LOCATION: APEC, Hong Kong, Macau or Taiwan

The Payments Solutions Specialist is responsible for assessing current property payment configurations (integrated, hybrid, or standalone) and designing and executing transition plans to a new payment solution that integrates with Opera Cloud and associated tokenization processes. The role supports a multi-hotel, multi-country environment where solution design, purchasing, and implementation steps may vary by property and local market requirements. This position owns detailed transition documentation, coordinates vendors and internal stakeholders, monitors rollout progress, and ensures the timely delivery and installation of payment hardware and payment server software at each hotel.

Expected Contributions

• Assess current payment solution by property document the existing model (integrated payments, hybrid payments, or standalone), interfaces, hardware footprint, payment server configuration, and operational process impacts.
• Define future-state payment solution options aligned to Opera Cloud integration and tokenization requirements; identify country/property-specific constraints (legal, acquiring, local payment methods, vendor availability, connectivity).
• Create end-to-end transition plans for each hotel (or wave), including prerequisites, environment readiness, cutover approach, backout plan, and hypercare support model.
• Produce and maintain detailed implementation documentation step-by-step runbooks, checklists, configuration standards, and country-specific variations; ensure documents are fit-for-purpose, version-controlled, and reusable for scale.
• Own purchasing guidance and bill of materials define what needs to be purchased, from whom (approved vendors/resellers), lead times, licensing/subscriptions, and property responsibilities; coordinate approvals and procurement handoffs as required.
• Coordinate vendors and escalate when required manage vendor engagement for integration, tokenization enablement, certification/testing (if applicable), and issue resolution; escalate defects and blockers with clear evidence, logs, and impact statements.
• Monitor rollout progress across the portfolio maintain a consolidated transition tracker (status, risks, dependencies, readiness, key dates), provide regular reporting, and drive timely mitigation actions.
• Manage payment hardware delivery and installation coordination coordinate shipment to properties, confirm receipt and inventory, and align installation timing with go-live plans and on-site resources.
• Coordinate local installation of payment server software work with property IT/local support to install and validate software on the payments server, including connectivity, certificates/keys (as applicable), and integration validation with Opera Cloud.
• Ensure operational readiness partner with hotel teams to confirm SOPs, user training, and support escalation paths are in place prior to cutover; support hypercare until stable operations are achieved.

Key Deliverables

• Property-by-property current-state assessment pack (solution type, architecture, interfaces, hardware/software inventory, risks and constraints).
• Future-state solution recommendation per country/property (including assumptions, dependencies, and required certifications/testing where applicable).
• Transition runbooks and checklists (prerequisites, build/config steps, cutover plan, backout plan, validation steps, and hypercare model).
• Purchasing guide and bill of materials (hardware, software, licenses/subscriptions) including approved sources and lead times.
• Portfolio transition tracker and regular status reporting (milestones, risks/issues, vendor escalations, and readiness status).
• Hardware logistics plan (shipping, receipt confirmation, spares strategy where applicable) and installation schedule aligned to go-live waves.
• Operational handover pack (support contacts, escalation paths, known issues, and ongoing maintenance/patching expectations).

Education and Experience

• Bachelor’s degree in Information Technology, Business, Finance, Hospitality Systems, or equivalent practical experience.
• 5+ years of experience delivering payment solutions within hospitality (PMS/POS/payments), retail, or a similarly complex multi-site environment.
• Demonstrated experience supporting or implementing payment integrations, payment gateways/processors, and payment hardware (e.g., pin pads/terminals) including rollout coordination.
• Working knowledge of tokenization and payment security concepts (e.g., PCI DSS principles), with experience operating in controlled/security-governed environments.
• Experience coordinating vendors and internal teams through testing, cutover, and hypercare; comfortable escalating issues with clear evidence and structured troubleshooting.
• Exposure to Opera/Opera Cloud (or equivalent PMS) integrations and hotel operational workflows (Front Office, Reservations, Finance interfaces) preferred.

Working conditions: This role supports critical deployment and cutover windows and may require after-hours or weekend work during go-live and hypercare periods.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.