The Sr. Mgr., Digital + Tech Transformation Sales, Distribution & Digital plays a critical role in Marriott’s Digital and Technology Transformation, reporting to the VP Sales & Distribution APEC, VP Digital of APEC with a dotted line to the Senior Director, Digital + Tech Transformation PMO & Deployment, APEC.

This role will provide a bridge between current and future hotel sales, distribution & digital operations, guiding deploying hotels on the new systems and business processes that support the customer journey to ensure a smooth transition and cutover. They will provide training and discipline support to transitioning hotels, ensuring that property teams are fully prepared to operate with the new systems and business processes from Day 1.

To accomplish this, the Sr. Mgr., Digital + Tech Transformation Sales, Distribution & Digital will develop subject matter expertise covering the end-to-end systems and processes that Associates will use to deliver great customer experiences, including Opera Cloud PMS, OSEM, CI/ty, SFAWeb/ and One Source Sales & Catering Systems, direct and indirect digital and distribution channels & platforms. Furthermore, the role will understand the shift from MARSHA to Amadeus Central Reservation System (ACRS), and the impact this will have on all elements of sales, distribution and digital operations, Marriott Bonvoy loyalty programs, as well as third-party platforms and tools used by the on-property Commercial Services teams.

KEY RESPONSIBILITIES

End-to-End Business Processes & Product Mapping & Validation:

• Be the Subject Matter Expertise (SME) and the connector to document, review and validate APEC operational change impact of business processes related to the related to Sales (including Global Sales team), Distribution, Digital & Event management discipline:
  • End-to-end sales operations procedures, impacts on various sales and loyalty programs & B2B partner processes
  • Distribution channels processes based on regional or market OTA and partnership nuances
  • Digital platforms and channels based on regional or market nuances and operating procedures
• Lead validation of deployment resources, Land-It tasks, and other resources related to Sales, Distribution, & Digital discipline.

Training & Development

• Digital Learning Path: Partner with Learning and Development (L&D) to ensure property associates receive the training assignments, resources, and system access required for their roles.
• Workshop Facilitation & Training: Lead interactive operations workshops and webinars (virtual and/or in-person) for property teams to facilitate training, share best practices, and address common challenges 
• Training Materials & Resources Creation
  • Contribute to the development of new learning content and process documentation based on APEC nuances
  • Utilize and continuously refine workshop facilitation materials, participant guides, and job aids.

Deployment Support:

• Lead validation of deployment resources, Land-It tasks, and other resources related to Sales, Distribution, & Digital discipline.
• Work closely with the continent deployment support team and Implementation Managers during the deployment, focusing on critical task validation and knowledge transfer with property and discipline teams during the Prepare and Ready phases
• Assist with Command Center operations during the Launch phase, ensuring operational queries and support tickets are resolved promptly
• Continue supporting the continent deployment support team and Implementation Managers throughout the Stabilization phase, helping properties adapt to new business processes and tools

Stakeholder Engagement & Change Management

• Act as a trusted advisor to property operators and deployment teams.
• Communicate complex system concepts in clear, actionable terms.
• Collaboration across other SMEs (including Rooms & Events Operations, Revenue & Reservations, Finance, and IT) is essential
• Gather feedback from early adopters and share insights to improve future workshops and deployment processes.
• Foster a collaborative, supportive learning environment.

CANDIDATE PROFILE

Technical & Functional Expertise

• Deep knowledge of APEC commercial systems and operations, including CI/TY, SFA, SFAWeb/One Source, Opera S&C, and Product Catalog.
• Strong working knowledge of OTA/third-party ecosystem, including extranet management, content synchronization, and connectivity partners such as Leonardo, Derbysoft, and other switch providers.
• Expertise in Marriott’s direct digital channel ecosystem, including Web, App, Rate List Menu (RLM), ResLink, and related merchandising and booking tools.
• Solid understanding of Sales, Distribution, Digital programs, and the Marriott Bonvoy loyalty ecosystem across APEC.
• Ability to quickly build expertise in new and evolving systems and processes, including OSEM and next-generation CI/TY and SFAWeb/One Source platforms, to support end-to-end customer and associate journeys across Sales, Event Management, and Reservations.

Change Leadership & Stakeholder Engagement

• Proven ability to lead hotels commercial and operations teams through complex system and process changes, articulating what is changing and what is staying the same.
• Skilled in training, stakeholder communication, and change enablement strategies.
• Strong influencing skills with ability to align cross functional teams across disciplines.

Problem‑Solving & Decision‑Making

• Analytical thinker with strong root cause analysis skills and structured risk mitigation approach.
• Comfortable operating in fast-paced, ambiguous environments.
• Strong judgment to prioritize effectively and manage competing demands.

Collaboration & Cross‑Functional Partnership

• Ability to build strong relationships across regional teams and hotel teams.
• Comfortable bridging the gap between business requirements, product design, and technical stakeholders.
• A collaborative mindset focused on shared outcomes and continuous improvement.

Communication & Facilitation

• Exceptional verbal, written, and presentation skills tailored to both operational and executive audiences.
• Ability to simplify complex concepts and provide clear direction during implementation and support phases.
• Confident facilitator of workshops, discussions, and rapid problem-solving sessions.

Adaptability & Resilience

• Effective in dynamic deployment environments with competing priorities.
• Resilient under pressure, maintaining a positive, proactive approach.
• Strong sense of ownership and drive for operational excellence.

REQUIRED QUALIFICATIONS

• 8+ years of progressive experience in sales and event management operations digital operations.
• Deep knowledge of existing Opera S&C, CI/TY SFAWeb/One Source and other sales & event management programs.
• Demonstrated experience designing and delivering training or workshops to adult learners.
• Strong analytical, organizational, and communication skills.
• Ability to travel as needed for workshop delivery.

Preferred Skills & Attributes

• Experience with large-scale system deployments or property conversions.
• Experience in adult learning, instructional design, or facilitation.
• Change management or project management credentials.
• Collaborative, adaptable, and solutions-oriented mindset.

Tools & Resources Used

• Workshop Facilitation Materials (slide decks, participant guides, activity sheets). 
• OSEM
• CI/TY, SFAWeb/One Source
• Power point and AI
• ServiceNow/Power of M ticketing for configuration support.
• Product Catalog and Land-It task management systems.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.