At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We're looking for an experienced and dynamic Digital Product Operations Senior Manager to join the EDX Product Operations team. The Senior Manager will develop a broad understanding of all digital features and become a resident expert in order to serve as the primary contact for all things impacting the digital portfolio across the enterprise.

• Collaborate with LPM and Tech Portfolio to ensure synchronicity of roadmaps and strategic priorities.
• Champion JIRA reporting and contribute to the evolution of JIRA standards/best practices in collaboration with engineering team.
• Facilitate PI ceremonies and other forums to develop and maintain robust communication across teams throughout the product development lifecycle.
• Serve as the liaison for Product Directors and Managers in navigating the prioritization process and ensuring capacity assessments and current prioritization statuses are captured accurately.
• ·Contribute to continual process improvement across the EDX Product team, including identifying process gaps and actively working on fixes/resolutions.
• Collaborative – our role is largely relationship-driven, working internally with Product, Design, and Engineering, and externally with partners and stakeholders.
• Results-minded & resourceful – with an appreciation of how to build products
• Analytical – ability to synthesize data relating to features, themes, and capacity.
• Proactive and enthusiastic – must be excited about the digital space and the external environment and a self-starter with a strong affinity to bring projects to a close quickly.
• Strategic thinker – ability to see both the big picture and the details and to translate business requirements into an actionable delivery plan
• Detail oriented & organized – active involvement in backlog development requires a process-driven mindset with a strong attention to detail and ability to manage details in an environment with changing priorities.
• Fun and outgoing – we’re looking for someone who can contribute to the strong team culture of our co-located and diverse team.
• Advanced of knowledge of JIRA, PowerPoint, Excel, Word

Minimum Qualifications

• 5+ years of experience in Digital Product Operations, Product Management, or Agile Program Management
• Strong hands-on experience with JIRA (reporting, backlog management, dashboards)
• Experience working in cross-functional teams (Product, Engineering, Design)
• Proven ability to manage prioritization, capacity planning, and roadmap alignment
• Strong organizational and communication skills

Preferred Qualifications

• 7+ years of experience in digital product environments
• Experience facilitating PI Planning and Agile ceremonies at scale
• Demonstrated experience improving product development processes
• Strong analytical skills with advanced Excel and reporting capabilities
• Experience working in large, matrixed organizations
• Strategic mindset with ability to translate business strategy into delivery execution

Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.