Job Description

American Express Global Commercial Services (GCS) is a global leader in Commercial Payment Solutions. As the business continues to grow, accelerating sales and enabling responsible growth remain strategic priorities. The Sales Enablement, Pricing and Transformation (SPT) team plays a critical role in advancing this agenda by delivering digital capabilities and insights that help sales teams serve customers more effectively and efficiently.

The Senior Manager - Digital Product is responsible for leading the Go-to-Market (GTM) strategy and operational excellence for AP File Insights Digital Tools, ensuring successful product launches, strong customer adoption, and reliable production performance. This role partners closely with Global Commercial Services, Product, Engineering, and Analytics teams to deliver digital capabilities that accelerate supplier enablement, scale B2B payments, and enhance the AP File Insights ecosystem.

The successful candidate combines business, product, and technical expertise to translate customer and commercial needs into scalable digital solutions. They will lead products from concept through launch and ongoing optimization in an Agile environment, balancing business priorities, customer experience, and operational stability while continuously measuring outcomes and driving innovation.

• Lead Go-to-Market planning and launch readiness, ensuring Product, Sales and Technology teams are prepared for successful product adoption.
• Own operational readiness and production support processes, including release readiness, monitoring, incident management, root cause analysis, and continuous service improvements.
• Collaborate with cross-functional teams to define and deliver product capabilities based on customer needs, business objectives, market opportunities, and operational insights.
• Partner with product managers to prioritize the product backlog, balancing customer value, business priorities, technical dependencies, and operational considerations.
• Monitor product performance using business, customer, and operational metrics to identify opportunities to improve adoption, platform stability, and business outcomes.
• Drive Agile product management practices, including backlog prioritization, sprint planning, release management, testing, and iterative delivery.
• Communicate product vision, roadmap, release plans, production health, and key outcomes to senior leadership and cross-functional stakeholders.
• Identify risks, dependencies, and operational issues early, proactively developing mitigation plans and driving continuous product and process improvements.

Minimum Qualifications:

• Proven experience in Digital Product Management, Product Strategy, or Product Ownership with responsibility for end-to-end product lifecycle management.
• Demonstrated success defining product strategy, managing roadmaps, and delivering digital products from concept through launch and ongoing optimization.
• Experience leading Go-to-Market planning and execution, including launch readiness, stakeholder engagement, customer enablement, and adoption measurement.
• Experience supporting production applications, including operational monitoring, incident management, release management, root cause analysis, and continuous improvement.
• Demonstrated customer-first mindset with the ability to translate customer insights into product strategy, roadmap priorities, and product enhancements.
• Experience working across Product, Engineering, Commercial, Operations, Analytics, and User Experience teams to deliver cross-functional initiatives.
• Strong analytical and problem-solving skills with the ability to leverage data and customer insights to drive product decisions and measure success.
• Excellent communication, presentation, stakeholder management, and influencing skills, with the ability to build alignment across all organizational levels.

Preferred Qualifications:

• Technical fluency with APIs, batch processing, event-driven architectures, cloud-based data platforms, and modern software development practices strongly preferred.
• Experience within B2B payments, financial services, supplier enablement, sales enablement, or data platforms strongly preferred.
• Strong understanding of modern software development methodologies, including Agile and Scrum.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.