Job Description

Global Commercial Services (GCS) serves millions of business customers around the world, from mom-and-pop shops to Fortune 500 companies. We back businesses so they can do more business, with a mission to be the undisputed leader in financial and membership services - responsibly driving double-digit revenue growth. We do that by offering a diverse range of payment and cashflow tools, from a wide range of traditional card products, to working capital and supply chain financing, to new digital solutions that make it easy for our customers to manage a full range of their financial and payment needs.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.We are focused on providing the best customer experience everyday through a differentiated set of products and services. With our mix of assets like rewards, benefits, members only perks, we are re-imagining how commerce and experiences converge in a more modern, digital and connected world.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible - and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 75,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

This position sits within Sales Enablement, Pricing & Transformation, which is a part of the broader Global Commercial Services (GCS) organization focused on building & deploying capabilities to support frontline Sales/Account Development colleagues globally for both the GCS and International Card Services (ICS) businesses. The Contracts & Pricing Capability team is focused on driving and retaining the business of our top Commercial clients by providing robust & flexible digital solutions to manage complex contractual agreements throughout their lifecycle.

As a Senior Manager of Digital Product Development driving the enablement and adoption of Contracts & Pricing capability use cases, you will partner closely with Enterprise teams across Pricing, Sales, Legal, Compliance, Technologies and Servicing, as well as interface with our external partners.

We’re looking for a high caliber individual able to work as part of team of Contracts & Pricing product specialists to deliver on the following goals and objectives:

• Lead ongoing management and evolution of Contracts & Pricing Conga Contract Management capability including requirements gathering & grooming, feature prioritization and management of product backlog, working closely with the technology team to develop, test, deliver the defined capabilities, and rapidly iterate innovative solutions.
• Support overall product management efforts including tracking project status, managing, and escalating risks and issues.
• Manage specific tracks of product /capability development efforts from ideation to launch and maintenance.
• Perform Demos and Launch Announcements with key team members to demonstrate success and metrics of improvement.
• Provide training & reporting, develop documentation and share subject matter expertise related to product usage & contracting.
• Support with audit reviews & control environment enhancements.
• Lead internal add-in maintenance and updates for stakeholders and colleagues.
• Maintain visibility into E2E pricing to contracts and payments context
• Partnering with use case owners across the Contracts & Pricing spectrum as well as related stakeholders to bring seamless end to end experience for sales, pricing and legal colleagues.

• Substantial Product Ownership & Development in building and launching capabilities and working in partnership with Legal, Pricing, Product, Operation & Compliance teams.
• High degree of experience in prototyping, iterative development, understanding of Agile principles, writing user stories, managing delivery timelines and acceptance testing.
• Extensive experience with corporate client incentive pricing, especially in EMEA and APAC regions.
• Ability to decompose abstract information into relevant and detailed business features.
• Proven track record of delivering results in a fast-paced environment and needing to make decisions with imperfect information.
• Demonstrated experience in product management, strategy, or related discipline, with a track record of driving measurable business impact.
• Proven ability to lead complex, ambiguous initiatives and translate strategy into execution at scale.
• Strong general management orientation, with comfort operating across strategy, product, commercial, and operational dimensions.

Work Arrangement: This role may be filled as either virtual or hybrid, depending on the selected candidate’s location and business needs. Candidates who live within
commuting distance of a company office may be designated as hybrid and generally will be expected to work from the office three days per week. Candidates who do not live within commuting distance of a company office may be eligible for a virtual work arrangement, subject to company policy, business needs, and
applicable law. Final work arrangement will be confirmed during the hiring process.

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.