Job Description

The Consumer New Product Development (NPD) team is responsible for leading large, cross-functional teams to drive new products, benefits, and capabilities from ideation to market launch. This role has high visibility and broad exposure to all critical areas of the Consumer business.

We are seeking an experienced Digital Product Manager to build and own a new enterprise pricing and invoice platform. This individual will partner closely with Product, Engineering, and a wide range of stakeholders to deliver impactful, enterprise solutions.

• Define and drive product vision, strategy, and roadmap in partnership with leadership and key stakeholders
• Translate business objectives and customer needs into clear product requirements, user stories, and acceptance criteria
• Work closely with technology teams to develop, test and deliver features and services
• Lead agile ceremonies and prioritize the product backlog to maximize business and customer impact
• Ability to work in large, cross-functional teams and negotiate across partners, such as Product, Technology, Marketing, Servicing, Risk, Legal, Compliance
• Monitor product data and customer feedback post launch, and partner on continuous strategic growth strategy
• Continuously improve the investment planning and product development processes to drive greater efficiency, agility, and effectiveness

• Self-starter with track record of excelling in a fast-paced environment
• A creative and innovative thinker and problem-solver who can manage effectively through ambiguity and evolving strategies, while maintaining strong customer focus
• Demonstrated ability to lead teams to drive results in a highly matrixed organization, capable of influencing and building internal alignment across lines of business and support groups
• Comfort with technology, and skilled at understanding business and customer needs and translating into tech requirements
• Ability to understand the details of complex processes with an orientation toward process improvement and innovation, and an ability to translate across teams with various technical capacities

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.