At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

We are seeking a high-performing Manager / Senior Manager, Digital Product Management to support the development of next-generation supplier enablement capabilities that power B2B payments through a centralized, global experience—meeting customers where they are.

This role will help reimagine the supplier enablement journey by delivering best-in-class capabilities such as automated supplier matching, acceptance, and turnkey enablement. You will play a key role in creating seamless, scalable experiences for customers and partners.

As a product leader, you will act as a product champion, owning the evaluation, definition, and delivery of product features that drive measurable business outcomes. You will apply data-driven insights to inform strategy, prioritize work, and continuously improve product performance.

You will partner closely with cross-functional teams—including product, engineering, UX, data, sales, and account development—in an agile environment to identify customer needs, surface insights, reduce risk, and deliver value.

The ideal candidate brings a strong interest in B2B payments and digital products, along with a solid understanding of modern software development concepts (e.g., APIs, batch processing, event-driven systems).

Responsibilities

• Partner with product managers, stakeholders, and customers to shape product vision, feature development, and prioritization

• Contribute to and execute the product roadmap for end-to-end supplier onboarding and enablement capabilities

• Translate product needs into clear, well-defined requirements, including features, user stories, acceptance criteria, and documentation

• Collaborate with cross-functional teams (product, engineering, data, sales, account development) to deliver enablement capabilities such as supplier acceptance, payment verification, and onboarding

• Support partnerships with sales, account development, Salesforce, and technology teams to improve internal tools and user experiences

• Participate in agile ceremonies, including backlog refinement, sprint planning, and prioritization

• Communicate product goals, requirements, dependencies, and risks clearly to cross-functional partners

• Gather, analyze, and synthesize customer feedback across multiple channels to inform product improvements

• Support go-to-market activities in partnership with product, marketing, and sales teams

• Develop and maintain post-launch performance tracking and reporting to ensure value realization and continuous improvement

• Leverage market, customer, and data insights to identify opportunities for value-added solutions

• Perform SQL, Hive, and other database queries to support analysis and decision-making

• Combine data analysis with strategic thinking to develop differentiated product solutions

• Present data-driven insights and recommendations to leadership

Minimum Qualifications:

• Strong analytical skills paired with business acumen and a customer-first mindset

• Experience working on digital or software products in partnership with engineering teams

• Familiarity with agile and iterative development practices

• Demonstrated ability to support end-to-end delivery of data-driven solutions (e.g., dashboards, APIs, reporting, alerts)

• Ability to manage multiple workstreams with strong organization and attention to detail

• Excellent written and verbal communication skills

• High degree of ownership, curiosity, and bias for action

• 3+ years of experience in product management, product development, business analysis, or a related role

• Proficiency in advanced Excel functions, SQL, and Hive

Preferred Qualifications:

• Experience or strong interest in B2B payments, procurement, expense management, or treasury-related domains

• Experience supporting digital onboarding, platform products, or internal tools

• Experience using Python

Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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