KEY RESPONSIBILITIES:
Define the bank’s digital payments, wealth and investments product portfolio strategy ensuring alignment to the division and the bank’s overall strategy to deliver set KPIs and seek peer and senior management alignment.
Develop commercial models that directly impact top-line revenue and bottom-line operating costs while delivering best in class product experiences across our channels
Coordinate the implementation of activities across assigned products in partnership with marketing and customer experience to drive customer engagement to grow NPS & reduce CES, grow product as per set KPIs
Daily drive of the assigned digital payments, wealth and investments portfolio performance in partnership with other divisions to ensure customer uptake, usage of the products, reduction in attrition & churn and effective recovery of customers as well as consideration of regulatory requirements.
Launch and scale payment features across mobile apps, wallets, and embedded platforms, ensuring seamless, secure and intuitive payment journeys with high adoption.
Collaborate with partners e.g. fintechs, payment networks, etc. and internal teams to deliver integrated solutions.
Liaise with the vendors & technology teams to ensure correct definition, implementation and documentation of product requirements for new products and customizations of existing to meet specific customer needs.
Identify, document & implement changes for process improvement, in liaison with internal stakeholders from technology and other departments
Interpret and analyze product performance, customer insights and market research data to evaluate ideas, suggestions and make recommendations to drive growth.
Undertake coaching and mentoring for team members and provide leadership in execution of the division’s strategy.
MINIMUM POSITION REQUIREMENTS:
1. A Bachelor’s degree from a recognized university.
2 Professional qualification in Product Management, Project Management, AGILE Practices, Digital Payments is required.
3.At least six years in managerial experience in leading digital product management and managing teams, including specific experience in the following areas:
Experience in the sales of financial services is an added advantage.
KCB Group, is the largest financial services organization in East Africa in terms of asset size. The Group's headquarters are located in Nairobi, Kenya, with subsidiaries in Kenya, Rwanda, Southern Sudan, Tanzania, Uganda and Burundi. In 2015, KCB Group opened a representative office in Ethiopia, expanding the growth of the organization.
The Bank is over 124 years old having started in Mombasa in 1896. KCB Group has over 354 branches, 26,394 Agents/POS Merchants and 1,103 ATMs. The bank also offers Mobile Banking though the KCB App, Internet Banking and Diaspora Banking Services platform that can be accessed 24/7 basis. The Bank services over 26.8 million customers across the region.
KCB Group is the largest financial services organization in East Africa, with an estimated asset base of approximately Ksh. 1.02 trillion as at the of end H1 2021.
