Radisson Hotel Group

Senior Manager – Digital Experience, South Asia

Radisson Hotel Group  •  Gurugram, IN (Onsite)  •  4 days ago
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Job Description

The Manager / Senior Manager – Digital Experience will be responsible for driving the successful implementation, adoption, and scaling of digital initiatives across South Asia.

Acting as the bridge between Global Digital teams, regional stakeholders, hotels, and external partners, the role will ensure that strategic digital priorities are effectively translated into measurable execution and business impact across the portfolio.

Key Responsibilities

Digital Programme Ownership

  • Lead rollout and adoption of digital initiatives across South Asia.
  • Drive implementation of:
  • Website enhancement initiatives
  • Payments and checkout solutions
  • WhatsApp guest journeys
  • AI and personalisation initiatives
  • Lead management platforms
  • Future digital capabilities and pilots

Execution & Governance

  • Establish project governance and implementation frameworks.
  • Track project progress, adoption, risks, and dependencies.
  • Drive accountability across hotels, vendors, and internal stakeholders.
  • Ensure timely delivery and closure of action plans.

Stakeholder Management

  • Serve as the primary liaison between South Asia and Global Digital teams.
  • Facilitate alignment across hotel operations, marketing, revenue, commercial, technology, and external partners.
  • Influence stakeholders to ensure successful implementation and adoption.

Business Case & Innovation

  • Identify local market opportunities and digital innovation trends.
  • Evaluate vendor solutions and external partnerships.
  • Develop business cases and assess commercial impact.
  • Champion initiatives that can potentially scale within South Asia or across RHG markets.

Performance & Reporting

  • Monitor implementation progress and business outcomes.
  • Prepare executive-level updates and recommendations.
  • Identify opportunities to improve digital experience, direct revenue performance, and guest engagement.

Qualifications

Required Experience

8–10+ years of experience in the below field

  • Hospitality
  • Travel & Tourism
  • OTA / Travel Tech
  • eCommerce
  • Digital Transformation
  • Product Implementation
  • Digital Experience

Additional Information

Required Skills

  • Strong programme and project management capability
  • Excellent stakeholder management and influencing skills
  • Commercial and business case development mindset
  • Digital experience, website, CRM or customer journey knowledge
  • Ability to manage multiple workstreams simultaneously
  • Strong execution focus with a "gets things done" mentality
Radisson Hotel Group

About Radisson Hotel Group

Radisson Hotel Group is an international hotel group, operating in EMEA and APAC with over 1,320 hotels in operation and under development in +95 countries. The international hotel group is rapidly expanding with a plan to significantly grow the portfolio. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

The Radisson family of brands portfolio includes Radisson Collection, art’otel, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Park Plaza, Park Inn by Radisson, Country Inn & Suites by Radisson, and prizeotel brought together under one commercial umbrella brand Radisson Hotels.

Radisson Rewards is Radisson Hotel Group’s loyalty program, which delivers an elevated experience that makes Every Moment Matter. As the most streamlined program in the sector, members enjoy exceptional advantages and can access their benefits from day one across a wide range of hotels in Europe, Middle East, Africa, and Asia Pacific.

Radisson Meetings provides tailored solutions for any event or meeting, including hybrid solutions placing guests and their needs at the heart of its offer. Radisson Meetings is built around three strong service commitments: Personal, Professional and Memorable, while delivering on the brilliant basics and being uniquely 100% Carbon Neutral.

At Radisson Hotel Group we care for people, communities and planet and aim to be Net Zero by 2050 based on the approved near-term Science Based Targets. With unique solutions such as 100% carbon neutral Radisson Meetings, we make sustainable hotel stays easy. To facilitate sustainable travel choices, all our hotels are becoming verified on Hotel Sustainability Basics.

Industry
Travel & Hospitality
Company Size
10,000+ employees
Headquarters
Brussels, BE
Year Founded
Unknown
Website
radissonhotels.com
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