Job Description

About this role

As a Senior Manager of Content Design, you will help shape Carrier products and services with straightforward, human, and clear UX/UI copy and information architecture. From ideation through implementation, you'll partner with designers, product managers, researchers, and engineers to plan and create the content for a wide variety of experiences. You’ll lead and grow a team to continually improve the content, establish and evolve Carrier’s product voice and content standards to align with our Air Design System.

The perfect candidate has a versatile skill set that helps them plan, write and establish content and patterns for multiple channels and personas—including interaction flows, product orientations, design documentation, system nomenclature, application messaging, product guidance, brand messaging, and more. You should be equally adept at high-level design and hands-on writing and have a thorough understanding of design thinking and user experience. You will join a high-performing, high-growth team that is multidisciplinary, highly collaborative, and fun to work with.

This is a remote role that is based within the East Coast region.

Key Responsibilities

• Set the vision for content to create cohesive messaging and narratives across a growing number of platforms, channels, and personas
• Establish and maintain content standards with consistency while evolving Carrier’s product voice and tone
• Document guidelines for best practices and principles to be used across teams
• Plan, write, edit, test and improve content including interface language, product orientations, product nomenclature, navigational text, instructional direction, and information architecture
• Collaborate with a variety of experience design-related stakeholders including product designers, researchers, product managers, engineers, and brand marketers to serve a broad audience
• Create compelling long-term content strategies that allow content to scale globally
• Contribute as a thought leader on the Design team to help mature the team and improve processes, partnerships and individual performances
• Provide formal and informal mentorship and design direction to other designers on the team whose responsibilities span interaction design, visual design, and content design.
• Identify opportunities to leverage and incorporate the latest technologies (e.g. AI tools, research tools, etc.) to optimize efficiency and scale across programs and teams at Carrier

Required Qualifications

• Bachelor’s degree
• 5 + years of practical experience working with digital experience content
• 7 + years of experience leading experience design content and content strategy projects across multiple channels and stakeholders

Preferred Qualifications

• Bachelor’s degree in a related field (e.g., Communication, Literature, Marketing, Journalism, English)
• The ability to convey complexity simply; less is more
• Confident, but humble
• Experience creating information architecture for complex and diverse product portfolios, including localization, personalization practices, and accessibility standards
• The ability to zoom in and out, helping others see the big picture, while understanding the implications for design and content direction at scale
• Outstanding collaboration skills; you work well with others and help them do their best work
• The ability to remain calm and focused when handling multiple projects, delegating effectively, and communicating proactively