Job Description

About the role

We’re seeking a Senior Manager, Delivery Enablement to play a critical leadership and integration role across Technology delivery and operations within our Retirement Solutions business. This role is accountable for ensuring that both change‑the‑business (CTB) and run‑the‑business (RTB) work across an assigned technology stream is well‑planned, appropriately governed, resourced, and delivered in line with enterprise strategy, risk controls, and service expectations.

Working in close partnership with Platform Services Owners, Technology leaders, and senior business stakeholders, you will provide end‑to‑end oversight of portfolio planning, delivery governance, resource allocation, release management, and operational stability—ensuring predictable, high‑quality outcomes for the business and our customers.

This is a highly visible role that sits at the intersection of strategy, platform ownership, engineering delivery, and business demand, requiring strong judgement, influence, and systems‑level thinking.

What you’ll be responsible for
Strategic delivery leadership

• Lead the intake, assessment, prioritisation, and scheduling of change demand across your technology stream
• Drive integrated portfolio and operational planning cycles, balancing strategic priorities with platform capacity and operational resilience
• Establish and maintain clear change governance, ensuring risks, dependencies, impacts, and timelines are transparent and well‑managed
• Support business case development, benefits tracking, and investment planning

Technology delivery & operational oversight

• Ensure BAU operations, maintenance, and service improvements are planned, resourced, and executed effectively
• Maintain visibility of operational health, capacity constraints, performance indicators, and risks
• Partner with Platform Services Owners to ensure operational readiness for releases, upgrades, and service changes
• Oversee release and change governance to minimise service disruption and maintain compliance
• Drive continuous improvement in delivery processes, reporting, dashboards, and insights

Resource & portfolio management

• Oversee allocation of shared delivery capacity across change and run initiatives
• Monitor resource utilisation, forecasting, and demand to ensure sustainable workloads
• Identify and escalate capacity risks, resourcing gaps, and prioritisation conflicts
• Maintain an integrated delivery schedule across platforms, products, and services

Risk, compliance & resilience

• Ensure delivery and operational practices comply with risk, audit, security, and regulatory requirements
• Maintain visibility of technology risks and ensure mitigation actions are prioritised and completed
• Support internal and external audits, remediation activity, and operational resilience requirements

People leadership

• Build capability across delivery management, change governance, planning, and stakeholder engagement
• Promote a culture of accountability, continuous improvement, innovation, and customer focus
• Role‑model MUFG values, fostering a diverse, inclusive, and high‑performance environment
• Coach and mentor team members to achieve both business outcomes and career growth

Stakeholder engagement

• Act as a key interface between Technology, Operations, Transformation, and the business
• Provide clear, consistent communication on delivery commitments, progress, risks, and changes
• Build strong relationships with senior business leaders, operations, risk, finance, and transformation partners
• Ensure business strategy, user feedback, and customer expectations inform platform priorities

What you’ll bring
Essential experience

• Significant experience in technology delivery, portfolio management, operational planning, or change governance within complex environments
• Strong understanding of Agile, hybrid delivery models, service operations, and release/change management
• Proven ability to manage multi‑team dependencies, competing priorities, and shared resource models
• Strong stakeholder management and influencing skills across senior technology and business leaders
• High analytical capability with the ability to identify risks, interpret data, and drive proactive decisions
• Experience working in regulated environments with material risk, cyber, and compliance obligations
• Demonstrated people leadership experience and a track record of delivery excellence

Desirable

• Certifications in Agile, SAFe, ITIL, Project/Program Management, or Service Management
• Experience in financial services, pensions, or large‑scale platform environments

Some of our Employment Benefits

• Flexible and Hybrid Working – enabling our employees to work in the office and at home
• Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
• Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose.
• Talent Referral Program
• Salary Sacrificing via Superannuation
• Employee Assistance Program
• Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
• Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft!
• Novated Car Leasing

Culture at MUFG Pension & Market Services

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

How to apply

Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role. Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening including police and employment history checks prior to commencement of employment

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.