Job Description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Supply Chain Deliver

Job Sub Function:

Deliver Excellence

Job Category:

People Leader

All Job Posting Locations:

São José dos Campos, São Paulo, Brazil, São Paulo, Brazil

Johnson & Johnson MedTech – Supply Chain is recruiting for a Senior Manager, Deliver Americas Partner Management, MedTech Supply Chain, this hybrid Position is located in Raritan, NJ; Sao Paulo, Brazil; or Sao Jose dos Campos, Brazil.

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):

United States - Requisition Number: R-075379

Brazil - Requisition Number: R-077991

Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Your work will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

The Deliver Americas Partner Operations Senior Manager is responsible for establishing and leading the regional governance model for external logistics partners across North America and Latin America, including 3PLs, 4PLs, carriers, value-added service providers, and other critical logistics service partners.

This role ensures that partner performance, commercial terms, operating standards, service execution, compliance expectations, and improvement commitments are translated into consistent operating routines across the Americas network. The role acts as the regional operational owner for partner governance, connecting Site Operations, Procurement, Legal, Quality, Finance, S&OE, Transformation, and external partners to protect service reliability, cost discipline, compliance, and business continuity.

The role is part of the Americas Regional Operations Platform and serves as the capability owner for Partner Operations. It does not replace Procurement’s sourcing or contract ownership, nor Site Operations’ daily execution accountability. Instead, it creates the governance, performance transparency, escalation discipline, and partner accountability required to make the external partner model effective across the region.

Key Responsibilities:

Partner Governance & Operating Model

• Define and implement the Americas partner governance framework, including governance tiers, meeting cadence, escalation paths, decision rights, and performance routines.
• Establish consistent partner management standards across North America and Latin America while allowing appropriate flexibility for local market, regulatory, and site-specific requirements.
• Lead regional partner segmentation based on operational criticality, spend, service risk, complexity, strategic relevance, and business impact.
• Ensure clear role separation and ways of working across Procurement, Legal, Quality, Finance, Site Operations, S&OE, and Transformation.

Contract Operationalization & Commercial Discipline

• Translate contractual commitments into operational governance routines, measurable obligations, and performance management mechanisms.
• Govern gainshare, painshare, productivity, service credit, and commercial performance mechanisms in partnership with Finance, Procurement, and Legal.
• Validate partner performance claims, cost impacts, productivity delivery, and financial implications before leadership reviews or commercial decisions.
• Support contract lifecycle activities by providing operational input into renewals, renegotiations, amendments, scope changes, and partner exits.

Partner Performance Management

• Establish and lead the regional partner performance management process, including KPIs, scorecards, QBRs/MBRs, corrective action plans, and executive escalation routines.
• Monitor performance across service, cost, quality, compliance, productivity, inventory accuracy, responsiveness, and transformation delivery.
• Drive structured corrective and preventive action plans with partners when service, cost, compliance, or execution gaps are identified.
• Ensure performance discussions are fact-based, financially connected, and linked to business and site-level outcomes.

Productivity, Value Creation & Continuous Improvement

• Partner with Site Operations, Continuous Improvement, Finance, and Transformation teams to identify productivity opportunities within partner-managed operations.
• Track partner commitments related to CIP, cost reduction, labor productivity, process improvement, automation support, and operational excellence.
• Ensure improvement plans are not only committed commercially but translated into executable actions with owners, timelines, benefits, and governance.
• Support benchmarking across partners and sites to identify best practices, performance gaps, and scalable improvement opportunities.

Partner Transition & Business Continuity Governance

• Govern partner onboarding, offboarding, transitions, scope transfers, and stabilization activities across the Americas region.
• Ensure structured transition plans include operational readiness, quality requirements, systems readiness, staffing, training, inventory controls, business continuity, and risk mitigation.
• Coordinate transition governance with Operations, Quality, IT, Procurement, Legal, Finance, and regional/local teams.
• Ensure post-transition stabilization routines are in place until service, cost, quality, and operational performance are under control.

Market Intelligence & Partner Capability Development

• Monitor the external logistics partner landscape, including market trends, capability evolution, cost drivers, capacity constraints, technology offerings, and outsourcing models.
• Provide operational input to sourcing strategies, partner selection, renewals, and network optimization initiatives.
• Develop a regional view of partner capabilities and limitations to support future network, outsourcing, insourcing, and transformation decisions.
• Build a repeatable partner capability assessment model to compare partners beyond price, including operational depth, compliance maturity, technology, labor model, leadership quality, and improvement capability.

Stakeholder Management & Regional Collaboration

• Act as the regional partner governance interface for senior stakeholders across Deliver, Procurement, Quality, Finance, IT, Commercial, and external partners.
• Communicate clearly with senior leaders on partner risks, performance gaps, financial impacts, escalation needs, and improvement opportunities.
• Ensure partner issues are connected into the right regional forums, including S&OE, performance reviews, site governance, transformation governance, and leadership escalation.
• Build strong, constructive, and accountable relationships with strategic partners while maintaining clear performance expectations and commercial discipline.

Qualifications & Experience:

Required:

• Bachelor’s degree in Supply Chain, Business, Engineering, or a related field
• Strong experience in logistics, supplier/partner management, or service operations within a complex, multinational environment
• Proven experience managing 3PLs, service providers, or external partners across multiple regions
• Strong understanding of contract governance, performance management, and operational KPIs

Language Requirements:

• English: Fluent (written and spoken)
• Spanish & Portuguese: Preferred / Strong plus

Preferred / Plus:

• Experience supporting both North America and Latin America operations
• Experience in regulated environments (e.g., healthcare, medical devices, pharma)
• Strong financial acumen related to contracts, gainshare/painshare models, and cost management

Key Skills & Competencies:

• Strategic partner management and governance
• Operational performance management.
• Financial and commercial discipline.
• Contract operationalization and governance.
• Corrective action and escalation management.
• Continuous improvement mindset.
• Ability to balance regional consistency with local execution realities.
• Data‑driven decision making
• Cross‑functional and cross‑cultural collaboration, influence and executive communication.
• Change and transition management
• Strong problem‑solving and decision‑making skills

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

#LI-Hybrid

Required Skills:

Preferred Skills:

Analytical Reasoning, Business Alignment, Collaborating, Continuous Improvement, Demand Forecasting, Developing Others, Distribution Management, Distribution Resource Planning (DRP), Financial Competence, Inclusive Leadership, Leadership, Lean Supply Chain Management, Operational Excellence, Order Management, Organizing, Procurement Policies, Sales and Operations Planning (S&OP), Strategic Supply Chain Management