Job Description

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Value Proposition

• Drive Enterprise Data Trust: Lead strategic Data Quality and Master Data Management initiatives that directly improve business decision-making, operational efficiency, compliance, and data readiness across the organization.
• Shape the Future of Data Maturity in MDM : Build and mature enterprise-wide capabilities in Data Quality, MDM, Reference Data Management, while influencing senior leaders and driving transformational change.

Position Title: Senior Manager – Data Quality (DQ) & Master Data Management (MDM)
Career Level: Senior Manager
Job Category: Manager
Role Type: Hybrid
Job Location: Bangalore

About the Team:

The Master Data Management team is responsible for establishing trusted, governed, and business-ready MDM data assets across the organization. Our mission is to enable high-quality, consistent, and accessible data that powers operational excellence, analytics, and digital transformation using Master Data Domains.

Implement and monitor data quality dimensions including completeness, validity, uniqueness, consistency, accuracy, and timeliness.

Conduct ongoing assessments and reviews of critical enterprise data assets.

Impact

The Senior Manager – Data Quality & Master Data Management plays a critical role in driving enterprise-wide data quality, governance, reference data, and master data initiatives. This leader will establish data quality standards, frameworks, metrics, and governance processes that ensure accuracy, completeness, consistency, and reliability of MDM business-critical data across the enterprise.

Key Deliverables (Duties and Responsibilities)

Data Quality Leadership

• Define and implement enterprise-wide Data Quality (DQ) strategy, frameworks, standards, policies, controls, and best practices.
• Establish and manage measurable DQ KPIs, SLAs, thresholds, scorecards, and monitoring processes.
• Drive continuous improvement of data quality across critical domains including Customer, Product, Vendor, Finance, Employee, Material, and Reference Data.
• Lead root cause analysis, issue remediation, and prevention strategies for recurring data quality challenges.
• Develop and maintain the enterprise Data Quality governance operating model.

Master Data Management (MDM)

• Support and enhance Data Quality capabilities that enable the creation and maintenance of Golden Records and a Single Source of Truth.
• Partner with business and technology teams to strengthen Data Quality processes supporting MDM ecosystems.
• Contribute to the successful adoption and continuous improvement of enterprise MDM solutions and practices.

Data Profiling & Monitoring

• Lead enterprise-wide data profiling activities to identify quality gaps, trends, and improvement opportunities.
• Establish proactive monitoring using automated Data Quality rules, controls, and workflows.
• Implement and monitor data quality dimensions including completeness, validity, uniqueness, consistency, accuracy, and timeliness.
• Conduct ongoing assessments and reviews of critical enterprise data assets.

Dashboards, Metrics & Scorecards

• Design, implement, and maintain executive-level Data Quality dashboards and scorecards.
• Develop reporting and insights related to:
  • Data Quality KPIs
  • MDM Performance Metrics
  • Reference Data Compliance
  • Regulatory Reporting Readiness
• Provide actionable recommendations and strategic insights to leadership teams.

Reference Data Management & Governance

• Establish and support Data Quality standards and controls related to Reference Data Management initiatives.
• Ensure consistency and alignment of reference data across business units, systems, and applications.
• Support development and maintenance of business glossaries, critical data elements, metadata standards, lineage documentation, and governance artifacts.

Stakeholder Management

• Partner with business executives, Data Owners, Data Stewards, Architects, Engineers, Analytics teams, and Technology leaders.
• Lead cross-functional working groups focused on enterprise Data Quality and MDM improvements.
• Present Data Quality performance, risks, remediation plans, and strategic recommendations to senior leadership.
• Influence organizational adoption of Data Governance and Data Quality best practices.

Skills and Qualification (Functional and Technical Skills)

Functional Skills:

• Strategic Leadership: Ability to define and execute enterprise-wide Data Quality and MDM strategies aligned with business goals.
• Stakeholder Management: Strong capability to influence business and technology leaders across multiple functions.
• Problem Solving: Expertise in identifying data quality issues, conducting root cause analysis, and driving remediation efforts.
• Communication: Excellent verbal, written, presentation, and executive communication skills.
• Collaboration: Ability to work effectively with cross-functional teams and drive consensus across diverse stakeholder groups.
• Mentoring & Team Development: Experience coaching, developing, and mentoring data professionals and governance practitioners.
• Data-Driven Decision Making: Strong analytical mindset with the ability to translate data insights into business value.

Technical Skills:

Data Quality Tools

Strong experience with one or more of the following:

• Informatica Data Quality (IDQ)
• CDQ
• Address Doctor
• Ataccama
• Talend Data Quality
• SAP Information Steward
• IBM Quality Stage
• Trillium
• Collibra Data Quality

Master Data Management Platforms

Experience with one or more:

• Informatica MDM
• Semarchy
• Reltio
• SAP MDG
• Stibo
• Profisee
• IBM Infosphere

Data Governance & Catalog Tools

• Collibra
• Alation
• Microsoft Purview
• Informatica EDC
• Atlan

Reporting & Visualization

• Power BI
• Tableau

Cloud & Data Platforms

• Snowflake
• Microsoft Azure
• Amazon Web Services (AWS)

Data Technologies

• SQL
• Data Warehousing
• ETL/ELT
• Metadata Management
• Data Lineage
• APIs
• Data Integration

Domain Expertise (Financial domain knowledge preferred )

• Customer Master Data
• Product Master Data
• Vendor/Supplier Data
• Material Master Data
• Financial Master Data
• Reference Data Management

Leadership Qualities (For People Leaders)

• Strategic Vision: Ability to create and communicate a compelling data management roadmap aligned to organizational priorities.
• Communication: Effectively communicates complex concepts to both technical and non-technical audiences.
• Influence: Drives outcomes through partnership and collaboration, even without direct authority.
• Inspiration: Motivates teams to achieve excellence and embrace continuous improvement.
• Accountability: Promotes ownership, transparency, and delivery of measurable business results.
• Talent Development: Coaches and develops future data management leaders.

Relationships & Collaboration

• Reports to: Director / Leader of Enterprise Data Management
• Partners: Business Executives, Data Owners, Data Stewards, Enterprise Architects, Data Engineering, Analytics, Compliance, Risk, and Technology teams.
• Leads: Data Quality professionals and teams.

Accessibility Needs

We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.