Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.
We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
Bosta's Data & Performance function partners with every part of the business to turn data into decisions. The Commercial & CX unit is that function's commercial engine: it works alongside the Commercial and Customer Experience organisations, owns the merchant lifecycle end to end, and shapes both how Bosta grows its merchant base and the experience behind that growth.
We are looking for a Senior Manager to lead the unit — someone who does not stop at the analysis, but carries a question through to a proposed intervention, a named business owner and a measured result.
You will inherit an established team and a governed data platform, with a structured handover from the Head of Data & Performance across your first months.
Commercial performance system. Target and KPI architecture for the Commercial organisation. Sales and account-management incentive design and its measurement. Merchant health, pricing and bonus schemes, key and strategic account performance, growth analytics. The commercial view of new business lines as they come online.
Customer value management and merchant lifecycle. Churn lifecycle, reactivation, high-value account recovery, wallet share. Startups, the self-serve funnel and loyalty. Turning churn-propensity model output into account-management action.
Customer experience performance. NPS and CSAT, compensation and liability, and the service-quality drivers that shape how merchants experience Bosta — framed and quantified in commercial terms. Instrumentation designed before features ship.
Commercial and Operations alignment. Growth commitments and delivery capacity are planned together. You own the analytical case that connects them: joint intervention on merchants whose order profile affects delivery performance, merchant forecasts delivered with the lead time Operations needs for capacity planning, and service tiers matched to fleet capacity.
Adoption. Analysis counts when it changes a decision. You own how the unit's work lands: a named business owner for everything the unit ships, usage measured after launch, and a single clear intake channel for commercial and CX requests.
Migration and self-service. The Commercial and CX workstream of the move onto Bosta's governed semantic layer and live dashboards — metric parity signed off, definitions canonical in the mart, and business partners equipped to answer their own routine questions so the unit's capacity goes to insight.
People. Four seats at start. Develop the team into owners of their functions, and build the unit's methods into documented, shared practice.
Thank you for considering Bosta as your next career step. We value every application we receive, and our selection process is designed to ensure the best fit for both our team and our candidates. We appreciate your patience throughout the process
Established in 2017, Bosta is a pioneering tech-driven logistics company providing next-day delivery and fast transfer services to e-commerce businesses across Egypt, Saudi Arabia, and the UAE. By leveraging cutting-edge technology and streamlining operations, we are committed to disrupting the logistics industry. Our all-in-one delivery solutions blend innovation with expert knowledge, enabling us to meet the evolving needs of businesses and empower them to grow in a fast-paced market.
