About Bluevine
Bluevine is the largest small business banking platform in the U.S., redefining how entrepreneurs manage their money. We create modern financial solutions, from checking and lending to payments and beyond, designed to help small business owners grow, thrive, and take control of their financial future. Our best-in-class technology, advanced security, and deep understanding of the small business community give our customers the confidence to focus on what they do best.
Since 2013, we’ve supported more than 750,000 small businesses nationwide. Backed by leading investors like Lightspeed Venture Partners, Menlo Ventures, 83North, and Citi Ventures, our 500+ person global team shares one mission: to give small businesses the financial tools they need to succeed.
We’re innovators driven by big ideas, collaboration, and real impact. Here, you’ll have the freedom to take ownership, grow your career, and make a difference for small business owners across America. Ready to shape what’s next?
ABOUT THE ROLE:
Bluevine is seeking a Senior Manager of Customer Support (India) to co-lead our India-based support operations as a critical part of our global customer support model. This is a high-impact, execution-focused leadership role responsible for owning performance across assigned channels and teams, driving day-to-day operational excellence, and ensuring consistent delivery aligned with global processes and standards. This role is best suited for a leader who thrives in owning outcomes, leading through managers, and executing with consistency and focus in a fast-paced, metrics-driven environment.
This role reports to the VP of Customer Support (U.S.) and partners closely with other leaders at the site in India
Why This Role is Exciting
Two-Phase Opportunity
Phase 1: Stabilize & Standardize
Phase 2: Scale & Influence
WHAT YOU'LL DO:
Core Accountability
Operational Execution
Drive performance across (not exhaustive):
Customer Experience & Performance
Phone and Digital Support Experience Required
You will focus on driving performance and industry leading customer experiences across our Phone and Digital Support (Chat & Email) channels. You must ensure that all performance metrics are met or exceeded. Example metrics include (but are not limited to):
Alignment & Governance
WHAT WE LOOK FOR:
Education
Benefits & Perks
We empower small businesses with innovative banking products designed for them. Through a single account, companies can earn more, save more, borrow, and manage their money whenever and wherever they do business - without ever stepping into a branch.
Accessible through one dashboard, its product suite integrates high-yield business checking, accounts payable, debit and credit cards, loans, and lines of credit. Since 2013, Bluevine has served over 500,000 customers, delivered over $14 billion in loans, and is currently trusted with over $1 billion in managed customer deposits.
Bluevine is backed by leading private and institutional investors, including Lightspeed Venture Partners, Menlo Ventures, 83North, Citi Ventures, ION Crossover Partners, SVB Capital, Nationwide Insurance, and M12 (Microsoft’s Venture Arm).
With a global presence of more than 500 employees, we're hiring problem solvers, innovators and collaborators to help build a better financial future for small business owners. http://blvn.com/bluevinecareers
Bluevine is a financial technology company, not a bank. Banking Services provided by Coastal Community Bank, Member FDIC. Lines of credit are issued by Celtic Bank.
