Job Description

Ko Mātou – About Us

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Mō te tūranga - About the role

As a Senior Manager in our Customer Protection team, you'll play a key role in helping protect our customers from fraud and scams. Working across ANZ and the wider fraud ecosystem, you'll partner with internal stakeholders, other financial institutions, and government agencies to strengthen fraud prevention strategies, manage emerging risks, and deliver better customer outcomes. This is an exciting opportunity to influence how we respond to the evolving fraud landscape while helping to keep our customers safe.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent, Full Time
Role Location: Auckland or Wellington

Ka aha tō rā e kite ai? - What will your day look like?

As a Senior Manager, you will:

Leading risk-informed change initiatives that strengthen customer protection outcomes, ensuring appropriate governance, controls and fraud risk management are embedded across the business.
Providing fraud and scam subject matter expertise to identify emerging threats, influence decision-making, and enhance prevention, detection and response capabilities.
Partnering with stakeholders across ANZ to deliver sustainable solutions that reduce fraud and scam risk while balancing customer, regulatory and commercial outcomes.
Driving the identification and uplift of fraud, risk and control frameworks, including risk assessments, control effectiveness reviews, governance activities and remediation initiatives.
Supporting the effective management of fraud and scam cases, using sound judgement to make risk-based decisions, manage escalations, minimise fraud losses, and address control weaknesses.

Ōu Pūkenga? - What will you bring?

To grow and be successful in this role, you will ideally bring the following:

Strong understanding of operational risk, controls, governance, regulatory obligations, and customer protection principles.
Proven experience leading and delivering business change initiatives, with the ability to embed sustainable outcomes in complex environments.
Deep knowledge of fraud and scam risks, emerging threats, financial crime trends, and prevention strategies, with experience working in fraud, digital security, or closely partnering with fraud teams.
Strong analytical and problem-solving skills, with the ability to assess risk, identify control gaps, support effective decision-making, and deliver practical solutions.
Strong stakeholder management and communication skills, with the ability to collaborate effectively across internal and external stakeholders and influence outcomes.
Excellent organisational skills, with the ability to manage multiple priorities, navigate competing demands, and deliver results in a fast-paced environment.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

He aha te take e uru ai koe ki a mātou? - So, why join us?

From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.

We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.

Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.co.nz/careers/You can apply for this role by visiting ANZ Careers and searching for reference number 120508.

Te Rā Ōtinga - Job Posting End Date

12/08/2026, 11.59pm, (Melbourne Australia)

About ANZ

ANZ has a proud heritage of more than 180 years.

Our purpose is to shape a world where people and communities thrive. That is why we strive to create a balanced, sustainable economy in which everyone can take part and build a better life.

We employ more than 50,000 people and have our global headquarters in Melbourne.

ANZ is among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world.

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Industry

Finance & Insurance

Company Size

10,000+ employees

Headquarters

Melbourne, AU

Year Founded

Unknown

Website

anz.com.au

Social Media

Senior Manager, Customer Protection