The Senior Manager, Customer Profitability is a strategic finance leader responsible for maximizing enterprise profitability through customer-level analytics, deal evaluation, pricing strategies, and contract optimization. This role serves as a key business partner to Sales, Pricing, and Executive Leadership teams, providing actionable insights that drive profitable growth.
The ideal candidate possesses exceptional analytical and storytelling capabilities, transforming complex data into compelling business narratives that influence strategic decisions. This individual will assess customer profitability through detailed income statement analysis, structure financially sound commercial agreements, and provide executive-level recommendations to support growth while protecting margin performance.
o Lead customer profitability assessments utilizing full P&L; and income statement analysis to identify opportunities, risks, and optimization strategies.
o Analyze revenue, gross margin, operating expenses, rebates, incentives, and investments at the customer level.
o Develop profitability models to evaluate customer performance, growth opportunities, and strategic investments.
o Conduct scenario planning and sensitivity analyses to quantify the financial impact of pricing, volume, contract changes, and promotional programs.
o Partner with business leaders to improve customer and channel profitability while balancing growth objectives.
o Collaborate cross-functionally with Sales, Pricing, Legal, and other business partners to structure profitable customer agreements.
o Evaluate complex commercial opportunities and develop financial recommendations that align with corporate objectives.
o Establish financial guardrails and approval frameworks for significant customer investments and commercial programs.
o Provide financial leadership during customer negotiations and deal reviews.
o Interpret, evaluate, and draft financial and commercial contract terms.
o Identify risks and opportunities within customer agreements that impact profitability, cash flow, and long-term financial performance.
o Partner with Legal and commercial stakeholders to negotiate terms that maximize profit favorability while supporting customer relationships.
o Ensure contractual obligations and financial commitments are accurately modeled and reflected within forecasts and business cases.
o Translate complex financial and operational data into concise, actionable insights for senior leadership.
o Develop executive-ready presentations and recommendations that influence strategic decision-making.
o Present customer profitability reviews, deal evaluations, and growth opportunities to executive leadership teams.
o Build compelling business narratives that clearly communicate risks, opportunities, and recommended actions.
o Develop and maintain customer profitability dashboards and reporting tools using Power BI, SQL, AI-enabled analytics, and advanced Excel modeling.
o Utilize predictive analytics and AI-driven insights to identify trends, opportunities, and risks across the customer portfolio.
o Automate reporting processes and improve data accessibility for business partners.
o Drive continuous improvement of analytical tools, reporting capabilities, and profitability measurement methodologies.
o Support annual planning, forecasting, and budget processes related to customer profitability and commercial initiatives.
o Monitor financial performance against targets and develop recommendations to address performance gaps.
o Track key customer profitability metrics and communicate trends to business leaders and executive stakeholders.
Leadership
Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
Established in 1928, Genuine Parts Company is a leading global service provider of automotive and industrial replacement parts and value-added solutions. Our Automotive Parts Group operates across the U.S., Canada, Mexico, Australasia, France, the U.K., Ireland, Germany, Poland, the Netherlands, Belgium, Spain and Portugal, while our Industrial Parts Group serves customers in the U.S., Canada, Mexico and Australasia. We keep the world moving with a vast network of over 10,700 locations spanning 17 countries supported by more than 63,000 teammates. Learn more at genpt.com.
