Job Description

We are looking for an experienced and commercially minded leader to drive Emarat’s customer loyalty and partnerships strategy. This role is responsible for enhancing customer engagement, retention, and revenue growth through the development and optimization of loyalty programs, targeted promotional campaigns, and strategic partnerships. The successful candidate will leverage customer insights and data analytics to create personalized experiences, strengthen customer relationships, and maximize participation across Emarat’s loyalty ecosystem.

The role also oversees the end-to-end customer journey, ensuring a seamless and consistent experience across all touchpoints while identifying opportunities for continuous improvement. Working closely with cross-functional teams and external partners, the incumbent will establish and manage high-impact partnerships, monitor program performance, and deliver measurable business outcomes. Leading a small team, they will foster a culture of accountability, innovation, and excellence while driving customer-centric initiatives that support Emarat’s strategic growth objectives.

Emarat is a multi-channel power and energy company with a much-loved network of service stations and fuel depots across Dubai and the Northern Emirates. We meet the day-to-day petrol and LPG needs of millions of people while also helping to keep the engines of Industry running with fleet solutions, aviation fuel and commercial fuel services.

The Emarat brand has earned its reputation for providing great value and high-quality products and services – which is why you can expect the expected, every time.

Our network spans right across the north of the UAE, from Dubai to Ajman, and from Fujairah to Sharjah, plus many other locations in between. Service and quality are incredibly important to us, which is why we are proud to provide our customers with high-quality fuel, lubricants, state-of-the-art car washing facilities, best-in-class terminalling, bulk fuel logistics and great franchise opportunities for ambitious businesses.

Oh, and we also serve superb freshly-ground Arabicca coffee for anybody with a taste for the real thing.

All our colleagues – from the barista to the car mechanic – are fully trained in how to deliver great customer service. We operate ethically and to the highest international and national HSE standards, making sure that employees, customers and business partners are happy and safe at Emarat.