You see the big picture, you’ve always worked on a grand scale, and now you’re ready to re-focus on grand impact.
You’re ready to play an essential role behind the scenes by providing vital support, ensuring seamless project execution, and playing a pivotal role in shaping the future of transportation.
In this role, you'll:
Work within the Planning, Integration and Passenger Division, as part of the Strategy Insights and Customer Experience Branch.
You will work closely with delivery partners to lead the strategic design, development and delivery of a cluster‑wide technical refresh of the Transport for NSW Customer Experience System, including customer‑facing channels and core enabling technologies.
The role defines the overarching product strategy and vision, ensuring alignment with organisational priorities, customer needs and enterprise delivery outcomes.
This is a Fixed Term Contract until the 31.12.27. The role is based at Elizabeth Street but primarily works from Parramatta with our delivery teams. It is embedded within the team’s established ways of working and supports collaborative program delivery. Flexible hybrid work options are available to promote balance and productivity.
For more information on this position and business unit, view the role description and information pack
About you
You will possess:
• Experience in DXP, digital platforms, customer channel development and/or CRMs systems is essential.
• Extensive experience leading large-scale product or program portfolios, with responsibility for strategy, planning, and delivery in complex, multi-stakeholder environments
• You will have expertise in developing and executing product or service strategies that balance customer outcomes, operational efficiency, and business value.
• Strong understanding of customer experience principles, service design, and the use of insights, data, and feedback to inform decision-making and measure impact
Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
Join us
Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers
Flexible work options may be available. Learn more via Flexible work options and policy
Apply today
Applications close 11:59 PM 28th April 2026.
For more information about this role, please contact TRISH.SMITH@TRANSPORT.NSW.GOV.AU.
Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.
Learn more about how to apply via Our recruitment process | Transport for NSW
#LI-Hybrid
ANSTO is one of Australia’s largest public research organisations and custodian of much of our country’s important science infrastructure, including the OPAL nuclear research reactor, the Australian Synchrotron, accelerators, cyclotrons and neutron beam instruments.
More than 1000 scientists, engineers and experts work at ANSTO to answer the significant environmental, medical and industrial questions using nuclear techniques.
ANSTO’s international collaborations, including partnerships with the European Organization for Nuclear Research (CERN), ensure Australian scientists are connected to a global network of experts and research projects.
As part of enabling a strong national collaborative network, ANSTO is connected with all Australian and New Zealand universities through the Australian Institute of Nuclear Science and Engineering (AINSE), providing researchers access to Australia’s nuclear science, technology and engineering expertise and landmark infrastructure.
On average, ANSTO accommodates over 1800 visiting researchers from other Australian and international research organisations each year.
https://www.ansto.gov.au/social-media-terms-of-engagement
