Job Description

See yourself in our business:

Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal customers.

Within Retail Banking Services RBS – Customer, Digital and AI (CDAI) team is responsible for leading our retail end-to-end digital-first customer experience strategy, driving innovation, improving customer engagement and creating new business opportunities through partnerships, ventures and the Group’s digital ecosystem.

About CDAI Line 1 Risk Centre of Excellence (CoE) for Customer, Digital & AI Risk (Line 1)

Our Line 1 Risk COE for Customer, Digital & AI (CDAI) collaborates closely with Crews to achieve strategic goals and reach and maintain an NPS of +30. We ensure comprehensive risk management by deeply understanding the business strategy, current processes, and obligations. By identifying and managing risks effectively, we provide valuable insights and prioritise improvements, ensuring all operational risk requirements are met. Our proactive approach enables us to offer advisory support, helping to design robust processes that minimize operational risks and drive business success.

Do work that matters:

As a Senior Manager within the team, reporting to the CDAI Risk Centre of Excellence Lead, this role is critical to strengthening the governance, processes and control environment across CDAI. A key focus will be supporting CDAIs business profile, inclusive of RCSA/CSA, governance & reporting. The role will also be supporting crews and peers with end-to-end management of risks and compliance obligations, including identification and assessment of risk and compliance obligations applicable to the business profile, development and assessment of controls, as well as management of Issues and Incidents.

On any given day, you will:

• Deliver pragmatic and informed risk advisory to contribute to the delivery of Customer, Digital & AI and RBS strategic Objectives.
• Provide high quality Change Management Risk (CMRS) advice for initiatives delivered by the Crew, provide guidance/support to design optimal controls that will ensure safe delivery of the change.
• Manage and advise on all elements of non-financial risk framework to ensure risks, issues, incidents and breach reporting meet framework requirements and are of the highest quality to drive timely resolution, remediation and improvement to the risk profile
• Prepare and deliver high-quality risk reporting and governance insights to Risk Committees (e.g. CDAI NFRC and RBS NFRC), enabling effective oversight and informed decision-making
• Uphold ethical conduct and compliance by understanding relevant regulatory obligations and ensuring we take reasonable steps to deliver quality customer outcomes
• Role-model and drive a proactive risk management culture.
• Collaborate with the broader Risk community including other RBS L1 Risk COEs, RBS Controls and Customer Outcomes (CCO), L2 Operational Risk and Compliance.
• Contribute to the ongoing enhancement of risk capabilities within the team and across the Domain.

We’d love to hear from you if you:

• Are a proactive self-starter with strong analytical capabilities and attention to detail.
• Have at least 5 years’ experience in banking/financial services/other relevant experience and/or minimum 3 years’ experience in Operational Risk management roles.
• Have experience in all aspects of Operational Risk and Compliance Management Framework (OMRF) including controls design and management, issue and incidents management, remediation, Change Risk, Risk & Control Self Assessments (RCSA) and Compliance Self-Assessment (CSA) which will be highly desirable.
• Ability to independently deliver large projects and initiatives in a fast-paced, shifting environment.
• Have exceptional written and verbal communication skills and the ability to articulate ideas clearly and effectively.
• Have sound stakeholder management skills including the ability to build rapport at all levels and with senior stakeholders.
• Have ability to think critically/ analytically and use data insights to solve problems, diagnose Issues and recommend appropriate actions.

​We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you’re interested in.

If this sounds like the role for you, apply today!

Advertising End Date: 06/08/2026