Job Description

At ING, we believe banking should help people get on with the things that matter most to them. We're committed to empowering people to stay a step ahead in life and business by making banking simpler, smarter, and more rewarding.

As we continue to grow and invest in the future of lending, we're looking for a strategic and transformational leader to join our Lending Operations Leadership Team and shape the next chapter of our Credit Assessment function.

As Senior Manager, Credit Assessment, you'll lead a large, multi-site team and play a critical role in transforming and scaling our credit assessment capability. This role goes beyond day-to-day operations and you'll drive strategic change, lead the adoption of automation and AI-enabled decisioning, uplift leadership capability, and help design the future operating model for Credit Assessment. You'll work closely with stakeholders across Lending, Risk, Distribution and Technology to deliver great customer and broker outcomes while maintaining strong risk management and operational excellence.

This is a permanent role based in Sydney.

What you’ll do

• Define and execute the strategy and operating model for Credit Assessment, ensuring the function is positioned for sustainable growth and scalability.
• Lead large-scale transformation initiatives, including automation, digitisation, workflow improvements and AI-enabled decisioning capabilities.
• Build and develop a high-performing leadership team, fostering an inclusive culture focused on accountability, innovation and continuous improvement.
• Drive productivity, service delivery and workforce planning outcomes while maintaining strong customer, broker and risk outcomes.
• Influence senior stakeholders across Lending, Risk, Distribution and Technology to align priorities and deliver strategic initiatives.
• Ensure a strong control environment, high-quality credit decisioning and compliance with all regulatory and risk obligations.

What we’re looking for

• Significant leadership experience in lending, banking or financial services environments, leading large operational functions and leadership teams.
• Deep knowledge of credit assessment, lending operations, risk management and regulatory requirements.
• A strong track record of leading transformational change and helping teams successfully navigate periods of significant organisational evolution.
• Experience developing leaders, building capability and creating high-performing, customer-focused cultures.
• Commercial acumen, strategic thinking and the ability to translate vision into practical operational outcomes.
• Strong stakeholder management skills, with the ability to influence outcomes across complex environments and competing priorities

What’s in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply

Sound like your kind of vibe? We can’t wait to hear from you!

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more? 

Contact Sabrina Huynh, Sabrina.huynh@ing.com

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: rpoteam.au@ing.com

Applications will close Tuesday, the 15th of September.

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