Job Description

Company Description

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.  We employ a global workforce of 6,500+ people across 24 jurisdictions and have assets under administration (AUA) exceeding US$857 billion. We work with 13 of the world’s top-15 private equity firms.

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. 

We’re driven by our Group purpose, to power people and possibilities.

Job Description

Position Summary

The Senior Manager / Client Service Associate Director is responsible for leading the corporate secretarial team, managing key client relationships, ensuring regulatory compliance, driving operational excellence, and supporting business growth. The role serves as a trusted advisor to clients and provides leadership to the Singapore corporate secretarial practice.

Key Responsibilities

Client Relationship Management

• You'll serve as the primary relationship manager for strategic and high-value clients, providing corporate secretarial advisory support, managing escalations, and identifying opportunities to expand client relationships and cross-sell services.
• You'll manage the full spectrum of corporate secretarial services for fund structures and corporate entities, including coordinating board and shareholder meetings, conducting stakeholder discussions, and preparing agendas, minutes, and resolutions.
• You'll ensure compliance with the Singapore Companies Act, ACRA requirements, relevant regulations, and internal policies by maintaining statutory registers, minute books, and filing statutory documents accurately and on time.
• You'll review and approve complex corporate actions, including incorporations, restructurings, share allotments, director changes, and strike-offs, while overseeing regulatory filings and related corporate governance matters.
• You'll mentor and guide junior team members, review their work for quality and accuracy, and leverage systems such as BizFile, e-Stamping, CAS, and Microsoft Office applications to deliver efficient corporate secretarial services.

Team Leadership

• Lead, mentor, and develop Team Leads and corporate secretarial professionals.
• Manage workforce planning, resource allocation, and succession planning.
• Drive employee engagement, performance management, and capability development.
• Foster a high-performance and client-centric culture.

Operational Excellence

• Drive process improvements and standardisation initiatives.
• Manage operational risks and ensure implementation of internal controls.
• Oversee productivity, profitability, and portfolio performance.
• Support strategic projects and transformation initiatives.

What We Offer

• Comprehensive remuneration and pension: motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile
• Wellbeing: additional social benefits such as private health and dental cover, life assurance and etc
• Annual leave: our employees are entitled to 25 days paid leave plus all statutory public holidays
• Maternity and paternity leave, education leave and etc
• Flexible working: we recognise the value of working flexibly and want to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements.

Qualifications

Requirements

Qualifications

• ICSA/CGI qualification or equivalent professional qualification preferred.
• Degree in Law, Business, Accountancy, Corporate Administration, or related discipline.

Experience

• You bring 10 to 15 years of corporate secretarial experience, ideally gained within a corporate services provider, professional services firm, or similar environment.
• You have a proven track record of managing large client portfolios and complex corporate structures across multiple jurisdictions and entity types.
• You possess strong leadership and people management skills, with experience leading managers, developing teams, and driving high performance.
• You have extensive experience delivering corporate secretarial services and providing trusted advisory support to diverse client stakeholders.
• You have experience supporting multinational corporations, private equity firms, fund structures, or listed companies, which will be considered a strong advantage.

Technical Competencies

• Strong knowledge of the Singapore Companies Act and corporate governance requirements.
• Sound understanding of CSP regulatory requirements and corporate secretarial best practices.
• Strong risk management and compliance mindset.
• Excellent stakeholder management and commercial acumen.

Leadership Competencies

• Strategic thinking and decision-making.
• Strong client relationship management skills.
• Ability to influence senior stakeholders.
• Excellent communication and presentation skills.
• Proven ability to lead and develop high-performing teams.

Additional Information

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 6,500+ employees - from 94 nationalities, across 24 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.

We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success lead to our sustainability and success. We’re emotionally invested in our clients right from the beginning.