Job Description

Enterprise Shared Services (ESS) comprises key functions that are core to the company’s operations, including Global Real Estate & Workplace Experience, Global Supply Management, Business Resilience, Corporate Functions Governance & Control, Aviation, Internal Fraud Center of Excellence and Global Security. ESS helps keep American Express growing and puts our colleagues at the center of everything they do by delivering best-in-class services that power safe, resilient, and efficient operations around the world.

The Corporate Functions Governance & Control team within ESS serves as the business unit Governance & Control Management function for several corporate groups including ESS; Corporate Affairs & Communications (CA&C); Colleague Experience Group (CEG); General Counsel’s Organization (GCO); Global Risk & Compliance (GRC); Enterprise Strategy (ES); and American Express National Bank Headquarters (AENB HQ).

The objective of the Corporate Functions Governance & Control Governance team is to enable risk governance and control management for Corporate Functions, through a structure that governs, identifies, assesses, manages and reports on enterprise, operational and compliance risks.

About the role:

The Corporate Functions Governance & Control team is looking for a Sr. Manager of Reporting. This role will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

The Senior Manager, Corporate Functions Reporting will primarily be responsible for executing clear, consistent, comprehensive and accurate risk reporting for Corporate Functions, including quantitative and qualitative thematic reporting, dashboards, insights and analytics. This Sr. Manager will be adept at communicating complex information to diverse groups of colleagues.

• Compile thematic risk reporting (levels, trends, causes) to provide actionable insights to BU on current risk levels, emerging trends and root causes
• Develop risk dashboards and key risk indicators (KRIs) for ongoing monitoring
• Track and identify issues with KRI limits and risk appetite for Corporate Functions to ensure operational risks are managed within agreed thresholds, and leverage these metrics to detect significant or concerning rises in emerging problems then escalate and flag concerns accordingly
• Facilitate the understanding and use of the risk governance framework across BUs through regular communication
• Aggregate reporting, approvals/exceptions and support "change-the-function" activities for the BUs
• Be a key leader for sharing insights, better practices, themes, etc. across the enterprise

Required Qualifications:

• 8+ Years experience in enterprise or operational risk management (e.g., within Risk and/or Internal Audit function)
• Deep understanding of enterprise risk management principles, operational risk frameworks, governance practices, risk appetite, and risk lifecycle activities within a large, complex organization
• Excellent project management, communication, and interpersonal skills, including the ability to develop executive-level presentations and synthesize complex information into clear, compelling narratives and insights for senior audiences
• Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
• Advanced analytical and problem-solving skills, including experience analyzing large and complex data sets, identifying emerging risks, evaluating risk scenarios, and translating findings into strategic actions
• Experience leveraging emerging technologies, data visualization, and reporting tools to enhance reporting, analytics, and decision-making processes
• Demonstrated ability to collaborate effectively across varied stakeholder groups, including business partners, risk management, compliance, audit, and senior leadership
• Demonstrated ability to operate effectively in fast-paced environments with strong attention to detail, exceptional organizational skills, and the ability to manage and track multiple priorities, deliverables, and dependencies simultaneously

Preferred Qualifications:

• Bachelor's Degree in Finance, Business, Risk Mgmt., Legal, or related field; advanced degrees (e.g., MBA, MSc, JD) or certifications are advantageous
• Experience in at least one of the following:
  • Establishing and overseeing risk appetite frameworks, KRI programs, governance reporting, and escalation processes at the business unit or enterprise level
  • Leading implementation or enhancement of operational risk governance frameworks and risk reporting programs within large, matrixed organizations.
  • Demonstrated success driving reporting transformation, automation, and data strategy initiatives that improve governance effectiveness and business decision-making
  • Supporting executive committees, management risk committees, board-level reporting, or regulatory examinations.
• Experience within financial services industry

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.