Are you ready to shape the future of customer risk strategy across some of the UK’s most recognisable credit brands?
We are looking for a Senior Manager to lead our Core Risk Strategy function within Existing Customer Lending — a role that sits at the heart of how we understand, protect and grow our lending portfolios.
This is a high‑impact leadership position where you’ll combine analytical depth, critical thinking and team leadership to drive smarter decisions for millions of customers.
How you’ll contribute
Own the Core Customer Lending Strategy
Take ownership of the full spectrum of Customer Lending strategy activity across all products and portfolios — from data mining and insight generation to risk analytics and customer decisioning.
Set direction, allocate resources, and ensure delivery is controlled, prioritised and aligned to business goals.
Drive Portfolio Monitoring & Insight
Lead the development, automation and improvement of our customer insight reporting.
Ensure every strategy is monitored with the right triggers, alerts and depth of analysis — informing Customer Lending leadership and monthly Credit Forum.
Strengthen Operational Delivery & Control
Work closely with colleagues across the first, second and occasionally third lines of defence to ensure our risk controls are robust, effective and embedded.
Champion a culture where risk and control thinking is central to every strategy and process.
Champion/Challenger Ownership
Oversee the full lifecycle of Champion/Challenger testing — from design and tracking to insight generation and reporting into Credit Forum.
Strategy Development & Continuous Improvement
Alongside BAU, you’ll lead strategic projects that push our team capabilities forward. You’ll find opportunities to enhance sophistication, improve decisioning and evolve our customer lifecycle strategies.
We’re looking for these essential skills
Why join us?
You’ll be joining a business that values innovation, data‑driven thinking and strategic leadership. This is your opportunity to influence decisions at scale, shape the future of the Customer Lending strategy, and lead a talented team in a role that truly matters.
Externally this role could also be known as Senior Credit Risk Strategy Manager, Credit Risk Strategy Manager, Credit Risk Analytics Manager, Credit Strategy Manager, Credit Risk Manager
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At NewDay, we value all types of diversity. We’re an equal opportunity employer and believe that our differences create a vibrant, authentic working culture. We want all our colleagues to feel able to bring their whole selves to work. We don’t discriminate on the basis of protected characteristics or identities. We make sure that every job is crafted to be inclusive and that people with disabilities or caring responsibilities can take part in the application and interview process.
Tell us if you need accommodations: We’ll put reasonable adjustments in place to support you.
We work with Textio to make our job design and hiring inclusive.
Permanent
At NewDay, our business is focused on a single, clear and defining purpose: to help people move forward with credit.
We provide nearly 4 million customers with responsible access to credit, underpinned by best-in-class customer service and exceptional user experience. Our in-house, highly scalable digital platform alongside our proprietary credit decisioning capability unlocks our competitive advantage.
Our broad credit product offering enables instalment finance, BNPL, 0% finance and carded and digital revolving credit. We operate multiple direct-to-consumer products and a range of credit solutions with some of the UK’s most loved brands.
Our underwriting capability and experience allow us to responsibly say yes to more UK customers making us a merchant partner of choice. We partner to harness the power of data to drive commerce across the UK, creating value at scale.
