Job Description
See yourself in our team:
The HR Line 1 Chief Controls Office (CCO) partners with HR to identify, assess and manage operational and compliance risks, while delivering insights that support customer-focused business outcomes.
The HR CCO team drives positive risk outcomes by ensuring effective controls are in place and decision-making is well-informed, timely, and appropriately socialised. This is achieved through specialist advice and assurance across the design and implementation of controls within key HR processes. We support the application of the Group’s operational risk and compliance frameworks, ensuring each HR domain maintains appropriate governance within its operating environment.
Do work that matters:
As a Senior Manager, Control Assurance, you will:
- Execute activities aligned to the Group’s Operational Risk Management Framework, Compliance Management Framework, and relevant policies to ensure HR risks and compliance obligations are effectively managed.
- Lead and oversee Control Assessment Program (CAP) testing, including coaching team members, enhancing testing methodologies, and delivering pragmatic, value-driven assurance outcomes.
- Lead the approach for designing, monitoring, documenting and testing of controls (including automated controls), supported by effective process mapping.
- Lead the proactive identification and assessment of control weaknesses and gaps, including root cause analysis and reporting obligations.
- Identify, innovate and leverage techniques to automate and optimise controls monitoring, assurance and testing including technology solutions.
- Apply analytical techniques to deliver reliable and meaningful assurance outcomes.
- Partner with stakeholders to design and implement control enhancements, including opportunities to digitise and automate controls.
- Prioritise workloads and leverage Agile practices and Artificial Intelligence (AI) solutions to drive continuous improvement.
- Accountable for the data quality maintained in the Group’s Risk and Compliance tool (RiskInSite).
- Promote a strong risk culture through constructive challenge, collaboration, and awareness-building.
- Engage broadly with stakeholders across the Group—including business teams, suppliers, and specialist functions (e.g. cyber, privacy, technology)—to support delivery within risk appetite.
- Influence risk, control and process owners to improve customer and risk outcomes.
- Build strong working relationships with Line 2, Line 3, and other control advisory teams.
We're interested in hearing from people who have:
- Minimum 8 years’ experience in operational or technology risk/compliance, or related roles, including skills in process mapping and data analysis.
- Strong strategic thinking capability, with the ability to analyse trends, diagnose issues, and recommend practical, outcome-focused solutions.
- Experience supporting end-to-end risk management in complex, matrixed environments.
- A proven ability to balance customer outcomes with organisational priorities.
- Strong risk management capability, including:
- Communicating risk effectively to drive action
- Using data and root cause analysis to inform decisions
- Encouraging a speak-up culture
- Collaborating across the three lines of accountability
- Delivering sustainable, long-term outcomes
- Experience using AI, business intelligence, or data visualisation tools (e.g. Power BI) in risk or assurance contexts (highly desirable).
- Strong stakeholder management skills, with the ability to build effective relationships across varying levels of seniority.
- Experience in control design and testing, with exposure to automated/system controls preferred.
- Knowledge of relevant legislation and regulatory requirements in financial services.
- Strong written and verbal communication skills.
- Proficiency in MS Office, particularly Excel.
- The ability to work both autonomously and collaboratively.
All CommBank employees are expected to proactively identify and understand, openly discuss, and act on current and future risks.
If this sounds like you then we would love to hear from you!
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
Advertising End Date: 04/06/2026
