Position
Title: Senior Manager, Contract Administration

Base Salary:
$117,928
to $142,681 annually DOE

Bonus:
Target
annual bonus

Benefits:
Medical, dental, vision, 401k, flexible spending account, paid sick leave and
paid time off, parental leave, quarterly performance bonus, training, career
growth and education reimbursement programs.

Ziply
Fiber is a local internet service provider dedicated to elevating the
connected lives of the communities we serve. We offer the fastest home
internet in the nation, a refreshingly great customer
experience, and affordable plans that put customers in
charge.

As
our state-of-the-art fiber network expands, so does our need for team
members who can help us grow and realize our goals.

Our Company
Values:

• 
  Genuinely Caring:
  We treat customers
  and colleagues like neighbors, with empathy and full attention.

• 
  Empowering You:
  We help customers
  choose what is best for them, and we support
  employees in implementing new ideas and solutions.

• 
  Innovation and Improvement:
  We
  constantly seek ways to improve how we serve customers and each
  other. 

• 
  Earning Your Trust:
  We build trust
  through clear, honest, human communication.

Job Summary

The
Senior Manager, Contract Administration
owns and oversees all Network
Engineering, Planning, and Outside Plant Construction contracts that support
Ziply Fiber’s network build, expansion, and ongoing operations. This role leads
all contract and vendor management needs for Ziply Fiber’s Operations
organization and has full ownership of all contract documentation processed by
the Contract Administration organization.

The Senior Manager, Contract Administrator leads and develops a high
performing team of 7–9 professionals and contractors, fostering a culture of
excellence, innovation, and accountability. This role oversees every phase of
the contract lifecycle, including bidding, negotiation, execution, and
approval.

Additionally, the Senior Manager leads the development and continuous
improvement of contract administration processes and training materials,
ensuring all contractors meet local, state, and federal regulatory, licensing,
and insurance requirements prior to performing work for Ziply Fiber. The total
annual contract spend across all markets may exceed $600M in capital and
operational expenditures, underscoring the scale and strategic importance of
this role.

The Senior Manager is also responsible for developing and implementing
vendor performance scorecards and leading ongoing vendor performance
management. This role serves as the authoritative leader for ensuring rigorous
compliance with all licensing and insurance requirements.

In partnership with the Planning/Engineering/Construction/Operation
organization, the Senior Manager aligns contract strategies with business needs
to support Ziply Fiber’s expansion plans. This role owns the review and
alignment of all existing contract units and leads the evaluation and creation
of new contract units required as Ziply Fiber expands into new markets.

Essential Duties and Responsibilities:

The Essential Duties and Responsibilities listed below are a range of
duties performed by the employee and not intended to reflect all duties
performed.

Vendor Onboarding, Governance & Branding

·
Establish and maintain efficient processes and tracking systems for
onboarding new vendors and scaling additional resources.

·
Collaborating with internal marketing team leads to ensure Ziply vendors
are being properly branded, especially for expansion markets.

·
Enforce proper vendor onboarding, requirements/management.

·
Establish Contract Administration teams’ performance metrics/KPI’s, as
well possible new tools to support the team

·
Quarterly evaluation of current headcount to job
responsibilities/volumes to ensure there is adequate alignment between workload
volumes and headcount.

Vendor Performance Management & Reporting

·
Establish performance feedback loops for the vendors through
scorecards/data.

·
Prepare and present monthly performance scorecards for vendors and
clients.

Financial Oversight, Billing Analysis & Invoice Processing

·
Oversee establishing tracking mechanisms, conduct financial analysis,
directly with finance, and oversee the vendor invoice processing.

·
Review the analyzed vendors billing data to identify
trends/gaps/overbilling

Contract Development, Negotiation & Administration

·
Own establishing new contract language for Statements of Work (SOW),
Descriptions of Work (DOW) as well as all Work Orders.

·
Lead the development of DOW/SOW language for Engineering, OSP, ISP,
environmental, and barricade/flagging agreements.

·
Interpret and manage the awarded contracts for Installation,
Engineering, and Construction, ensuring fiscal, engineering, construction, and
operational control.

·
Negotiate/BID specialty agreements outside the scope of Line
Extension/GC agreements.

Legal/Regulatory Support & Dispute Resolution

·
Work directly with legal and regulatory when Ziply encounters any sort
of legal or compliance issue related to Ziply’s prime vendors, their
sub-contractors

·
Serve as the arbitrator interpreting DOW/SOW/W/O for both the field team
and vendor when unit/billing disputes are encountered

Other Duties

·
Performs other duties as required to support the business and
the overall growth of the organizations the admin team supports.

Required Qualifications:

• 
  Bachelor’s degree
  in Business Administration, Engineering, or related fields.
• 
  Minimum of eight
  (8) years of progressive experience in contract administration,
  telecommunications engineering, outside plant construction, or network
  planning, with at least five (5) years in a senior or leadership role.
• 
  Demonstrated
  experience leading and developing high
  ‑
  performing teams,
  including performance management, coaching, and succession planning.
• 
  Demonstrated
  experience managing large
  ‑
  scale capital and
  operational spend, including vendor financial performance, invoice
  governance, and cost controls.
• 
  Proficiency with
  Microsoft Office applications (Word, Excel, PowerPoint, Teams) and
  data/reporting tools such as Power BI.
• 
  Working knowledge
  of contract law principles, contract interpretation, and commercial
  negotiation.
• 
  Strong working
  knowledge of telecommunications construction practices, including inside
  and outside plant engineering, installation, and construction.
• 
  Demonstrated
  ability to communicate effectively, both written and verbal, with
  executive leadership, legal and regulatory partners, and external vendors
• 
  Project Management
  experience and the ability to manage priorities of projects in relation to
  resources, processes, timeliness, and the ability to multi-task in
  competing projects.
• 
  Experience in data
  orientation, analytical and decision-making skills.
• 
  Ability to conduct
  formal meetings and make group/executive presentation and/or conduct
  training sessions.

Knowledge, Skills, and Abilities:

• 
  Ability to work
  independently and collaboratively in a fast-paced environment, applying
  sound judgment and strong reasoning skills across a variety of situations.
• 
  Ability to
  multi-task and collaborate effectively with other personnel to meet
  deadlines.
• 
  Strong verbal and
  written communication, attention to detail, and organizational skills.
• 
  Ability to work
  within critical deadlines.
• 
  Ability to adjust
  to rapidly changing priorities and schedules.
• 
  Ability to provide
  excellent customer service.
• 
  Ability to travel
  up to travel when the time requires it.
• 
  Ability to manage/motivate/grow,
  and performance manage direct reports

Work Authorization

Applicants must be currently authorized to
work in the US for any employer. Sponsorship is not available for this
position.

Physical Requirements

The physical demands described
here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions.

Essential and marginal functions may require
maintaining physical condition necessary for bending, stooping, sitting, walking,
or standing for prolonged periods of time; most of time is spent sitting in a
comfortable position with frequent opportunity to move about. The employee must
occasionally lift and/or move up to 25 pounds. Specific vision abilities
required by the job include close vision, distance vision, color vision,
peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

Work is performed in an office setting with
exposure to computer screens and requires extensive use of a computer,
keyboard, mouse, and multi-line telephone system. The work is primarily a
modern office setting.
Remote work
location may be considered at the direction of the organizational
leadership.

At all times, Ziply Fiber must be your
primary employer. Unless otherwise prohibited by law, employees may not hold
outside employment nor be self-employed without obtaining approval in writing
from Ziply Fiber. In holding outside employment or self-employment, employees
should ensure that participation does not conflict with responsibilities to
Ziply Fiber or its business interests.

Diverse Workforce / EEO:

Ziply Fiber is
an equal opportunity employer. Ziply Fiber will consider all qualified
candidates regardless of race, color, religion, national origin, gender, age,
marital status, sexual orientation, veteran status, and the presence of a
non-job-related handicap or disability or any other legally protected status.

Ziply Fiber requires a pre-employment background
check as conditions of employment. Ziply Fiber may require a pre-employment
drug screening.

Ziply Fiber is a drug free workplace.