Ubiquity

Senior Manager, Content Marketing, Communications & Events

Ubiquity  •  Onsite  •  3 months ago
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Job Description

The Senior Manager of Content Marketing, Communications & Events owns Ubiquity’s market voice, messaging, and content engine This role is responsible for defining and executing a cohesive content and communications strategy that brings Ubiquity’s solutions, thought leadership, and brand story to life across all channels.

This leader ensures our strategy is translated into consistent, compelling, and scalable content that supports brand awareness, demand generation, sales enablement, and market credibility. The role sits at the intersection of marketing, strategy, sales, and creative, acting as the steward of message and narrative consistency

Key Responsibilities

Content Marketing & Messaging Strategy

  • Own and evolve Ubiquity’s messaging architecture across solutions, industries, and audiences
  • Translate corporate and solution strategy into clear, differentiated market narratives
  • Ensure consistency of voice, tone, and positioning across all channels and touchpoints
  • Partner with Solution Strategy & GTM to develop case studies, solution narratives, and market-facing content

Content & Campaign Execution

  • Lead development and execution of content marketing programs, including:
    • Thought leadership
    • Website content
    • Campaigns and field marketing assets
    • Sales-aligned content (in partnership with Solution Strategy)
  • Own editorial calendars, campaign roadmaps, and content prioritization
  • Scale reusable content frameworks that support both proactive marketing and reactive sales needs

Communications & Brand Voice

  • Own internal and external communications strategy in partnership with leadership
  • Support executive communications, announcements, and key messaging moments
  • Ensure alignment between PR, brand, campaigns, and sales messaging
  • Act as the internal authority on “how we talk about ourselves”

Social Media & Amplification

  • Define and execute social media strategy to amplify content, thought leadership, and campaigns
  • Ensure social presence aligns with brand voice and GTM priorities
  • Partner with Creative to bring content to life visually

Events & Field Marketing

  • Own strategy and execution for:
    • Industry events
    • Client events
    • Field and regional marketing initiatives
  • Ensure events support broader GTM and pipeline objectives
  • Align event narratives with content, campaigns, and sales priorities

Cross-Functional Leadership

  • Partner closely with:
    • Global Creative Director (visual execution)
    • Solution Strategy & GTM (sales enablement and narratives)
    • Creative Services (asset production)
    • Sales and leadership teams
  • Provide clear briefs and direction to creative and production teams
  • Establish scalable workflows and content governance

What Success Looks Like

  • A consistent, recognizable Ubiquity voice in the market
  • Content and campaigns that proactively support sales and GTM priorities
  • Clear differentiation of Ubiquity’s solutions and value proposition
  • Reduced ad hoc content creation through strong frameworks and planning
  • Strong alignment between strategy, content, creative, and sales

Required Qualifications

  • 8–12+ years of experience in content marketing, communications, or B2B marketing
  • Proven experience building and scaling content strategies in complex, enterprise environments
  • Exceptional written and editorial skills with strong strategic thinking
  • Experience partnering closely with sales, strategy, and creative teams
  • Strong project management and cross-functional leadership skills
  • Comfort operating in a fast-paced, global organization

Preferred Qualifications

  • Experience in BPO, SaaS, consulting, or professional services
  • Background in demand generation, GTM campaigns, or field marketing
  • Experience owning messaging architecture and brand voice at scale
  • Familiarity with CRM, marketing automation, and content platforms

Why This Role Matters

This role is foundational to scaling Ubiquity’s growth. It ensures that strategy doesn’t live in decks, creative doesn’t operate without message ownership, and sales isn’t forced to reinvent content for every opportunity.

Ubiquity

About Ubiquity

Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office operations, and business transformation.

Industry
Consulting & Advisory
Company Size
5,001-10,000 employees
Headquarters
New York, New York
Year Founded
2012
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