The Royal Children's Hospital

Senior Manager – Community Services (NDIS)

The Royal Children's Hospital  •  $120k - $130k/yr  •  Nunawading, AU (Onsite)  •  2 months ago
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Job Description

Senior
Manager – Community Services (NDIS)

Full time
| Salary $120,000- $130,000 plus car allowance and superannuation

Location: Melbourne North and East

Employment Type: Full-time

About the Role

We are seeking an experienced and values‑led Senior Manager, Community Options to
provide strategic and operational leadership across our NDIS Community Options services. This is an exciting opportunity to shape the future of community services, expand our impact into new areas, and lead teams to deliver meaningful, person‑centred outcomes.

Working collaboratively across the organisation, you will champion innovation, financial sustainability and service excellence—empowering both participants and staff to achieve their goals in a dynamic and evolving sector.

At the heart of this role is our commitment to cape’s values: Collaborative, Impactful, Exciting and Empowering.

Key
Responsibilities

  • Provide operational leadership across community NDIS‑funded services in a collaborative and inclusive manner
  • Embed person‑centred practice, ensuring services are designed around participant goals, strengths and aspirations
  • Lead, coach and empower senior leaders and frontline teams to deliver high‑quality, impactful services
  • Apply sound financial acumen to manage budgets, forecast performance and ensure sustainable growth
  • Identify opportunities to grow services into identified new geographic areas and communities, responding to unmet need and market opportunities
  • Ensure services are designed and delivered in a way that naturally attracts new
    participants, supports strong referral pathways and delivers an exceptional
    customer experience
  • Foster an innovative and exciting environment, introducing new programs, activities and improvements
  • Actively seek, listen to and respond to participant and stakeholder feedback, embedding continuous improvement
  • Ensure services meet NDIS Practice Standards, compliance requirements and governance expectations
  • Build strong, trusted relationships with participants, families, partners, regulators and the broader community

About You

You are a confident, empowering leader who brings:

  • Demonstrated senior management experience within community services, disability or the NDIS sector
  • Relevant tertiary qualifications and current Level 2 First Aid Certificate
  • A growth‑oriented, innovative mindset, with experience expanding services or entering new markets
  • Strong financial acumen, including leading budgets, service viability and performance outcomes
  • A genuine commitment to person‑centred, strengths‑based practice
  • Experience using customer insights and feedback to improve service quality and satisfaction
  • Proven ability to lead, inspire and empower high‑performing teams
  • Strong governance, risk and compliance capability
  • Excellent communication skills and a collaborative leadership style

Why Join Us?

  • Be part of a collaborative and values‑driven organisation
  • Lead services that create real, lasting impact for people with disability
  • Shape exciting growth and innovation opportunities across community services
  • Work in an environment that empowers leaders to lead boldly and authentically
  • Competitive remuneration package and flexible working arrangements

Please note that shortlisting will commence immediately so please don’t wait to submit your
application.

The Royal Children's Hospital

About The Royal Children's Hospital

The Royal Children's Hospital (RCH) has been providing outstanding care for Victoria's children and their families for over 147 years.

We are the major specialist paediatric hospital in Victoria and our care extends to children from Tasmania, southern New South Wales and other states around Australia and overseas.

With a passionate, highly skilled and committed staff campus wide of over 5,000, we provide a full range of clinical services, tertiary care and health promotion and prevention programs for children and young people.

We are the designated state-wide major trauma centre for paediatrics in Victoria and a Nationally Funded Centre for cardiac and liver transplantation.

When it comes to training and research we partner with the very best. Our campus partners, the Murdoch Childrens Research Institute (MCRI) and The University of Melbourne Department of Paediatrics, along with the RCH Foundation, are on site with the hospital in Parkville. Together, we are committed to improving the health outcomes for children today and in the future.

In 2016–17, more than 85,654 children attended our Emergency Department, 322,291 specialist clinic appointments were held which was almost 70,000 more than the previous year, more than 17,000 surgeries were performed and more than 48,552 children were admitted to our wards.

Industry
Healthcare & Social Services
Company Size
1,001-5,000 employees
Headquarters
Parkville, AU
Year Founded
Unknown
Website
org.au
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