Job Description

The successful candidates will be located in Georgia, Florida, South Carolina, Kansas, or Chicago, IL. Sponsorship unavailable.

The Senior Manager of Commercial Sales Operations owns commercial revenue operations for the SMB sales organization, with accountability for forecast accuracy, pipeline health, quota execution, and executive-level reporting.

This role serves as a strategic operating partner to sales leadership, ensuring that GTM processes, data, and operating cadence drive predictable performance at scale—not just activity.

Key Responsibilities

Revenue Operations & GTM Governance

• Own the end-to-end commercial sales operating model from lead intake through close, forecast, and commission payout
• Define and govern sales operating cadence, including pipeline reviews, forecast calls, and performance readouts
• Establish standards for pipeline coverage, stage definitions, and data hygiene
• Identify revenue risk early and surface insights to sales leadership

CRM, Tools & Process Ownership

• Serve as business owner for Salesforce and related sales technology
• Govern CRM configuration, data integrity, reporting architecture, and user adoption
• Partner with IT and Finance on system enhancements, integrations, and data alignment
• Evaluate, recommend, and lead rollout of sales productivity and automation tools

Sales Analytics & Executive Reporting

• Own executive-level dashboards for pipeline, bookings, forecast accuracy, and productivity
• Analyze funnel performance, close rates, sales cycle trends, and rep effectiveness
• Partner with Finance on forecast alignment and commission governance
• Deliver clear, trusted weekly and monthly commercial performance reporting

Quota, Territory & Campaign Support

• Support quota and territory modeling in partnership with sales leadership
• Maintain territory and mapping tools to drive seller efficiency
• Partner with Marketing and Business Development on campaign tracking and performance analysis

Cross-Functional Leadership

• Act as the primary commercial operations partner to Sales, Finance, Marketing, and IT
• Ensure alignment between sales activity, revenue reporting, and compensation outcomes
• May manage analysts or administrators, with anticipated team growth as the organization scales

Requirements

Required

• 5–8+ years of experience in Sales Operations or Revenue Operations
• Deep hands-on experience with Salesforce administration and reporting
• Strong analytical skills with the ability to translate data into executive insights
• Experience partnering with senior sales leadership

Preferred

• Experience supporting SMB or field-based commercial sales teams
• Telecom, fiber, or infrastructure experience
• Experience in high-growth or private-equity-backed environments

Benefits:

Clearwave Fiber appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions such as:

• Competitive pay ($115,000 - 125,000 DOE) and lucrative bonus plan
• Medical, dental, and vision plans - start when you start!
• Life insurance (self, spouse, children)
• Paid Time Off
• 401(k) - 100% company match (vesting and matching starts upon hire, up to 4% of eligible compensation)
• Employee Assistance Plan
• Employee Referral Plan

Additional Perks

• Free services, if living within service area
• LinkedIn Learning
• Associate recognition program
• Advancement opportunities
• Collaborative work environment

Our Core Values:

Purpose - We are about more than ourselves.

Ownership - We are owners.

Courage - We embrace challenge.

Resourcefulness - We find a way.

Simplicity - We focus on what matters.

About Us:

Clearwave Fiber, a leading provider of 100% Fiber Optic Internet services, is expanding its network across the Midwest and Southeast regions. We are committed to delivering cutting-edge technology and unparalleled customer service. Join our team of over 350 colleagues dedicated to shaping the future of connectivity.

Pre-hire Assurance:

Rest assured, Clearwave Fiber prioritizes the safety and security of our associates and customers. Job offers are contingent upon successful background checks, drug screenings, and reference checks. Once cleared, embark on a fulfilling and rewarding career journey with us.

Equal Opportunity Employer:

Clearwave Fiber is proud to be an Equal Opportunity Employer, fostering a diverse and inclusive workplace.