Job Description

About the Business Unit

The Colleague Experience Group (CEG) – our Human Resources function – is focused on delivering the best colleague experience to fuel growth. We are transforming colleague onboarding into a seamless, integrated, and personalized experience.

New to Blue is our global colleague onboarding program, supporting colleagues as they join American Express or transition into new roles. We are reimagining New to Blue into a connected, scalable experience that brings together enterprise, business unit, and role learning, enabling colleagues to become effective, confident, and productive as quickly as possible.

About the Role

This role plays a central part in delivering the transformation of New to Blue into a modern, connected onboarding journey.

As Senior Manager, you are responsible for bringing the onboarding journey to life, translating the overall onboarding strategy into a clear, scalable, and connected journey across platforms, systems, and touchpoints You will define how colleagues navigate onboarding in a way that is simple, intuitive, and aligned to their role and needs.

You will bring together processes, systems, and content into a cohesive digital journey, ensuring onboarding feels joined up rather than fragmented. Working closely with product and technology teams, you will act as the primary business lead for the digital onboarding journey, shaping requirements and ensuring solutions deliver the intended outcomes.

You will translate onboarding journeys and business needs into product features, epics, and user stories in partnership with product teams, ensuring clarity of requirements, acceptance criteria, and intended outcomes.

You will actively partner in product planning cycles and forums (e.g., quarterly planning, backlog prioritisation), representing onboarding priorities and helping shape roadmaps in alignment with business goals.

You will partner closely across HR and business units, as well as with teams leading facilitated activation and learning, to ensure all elements of onboarding come together into a seamless end-to-end journey.

Reporting to the Director, New to Blue, you will lead a team and drive delivery across multiple workstreams, balancing pace, quality, and stakeholder alignment.

• Lead the design and delivery of a modern, integrated onboarding model that is scalable and aligned globally
• Own program delivery, including planning, milestones, risks, and execution across multiple workstreams
• Define end-to-end onboarding journeys across enterprise, business unit, and role experiences
• Act as the business lead and primary customer to product and technology teams, defining requirements and shaping solutions
• Drive integration across CEG processes, systems, and platforms to create a seamless colleague experience
• Partner with senior stakeholders across CEG and business units to align priorities and ensure adoption
• Build and lead a team of analysts, setting direction and supporting their development
• Establish approaches to prioritization, governance, and rollout
• Partner with product and technology teams to prioritize onboarding capabilities, balancing colleague experience, business impact, and technical feasibility
• Participate in agile ways of working, including backlog refinement, sprint planning, and demos
• Define and track onboarding success metrics (e.g., time to productivity, engagement, completion), using data to inform continuous improvement
• Develop updates for senior leadership to support decision-making
• Continuously assess onboarding effectiveness and identify opportunities to improve colleague experience

• Demonstrated experience in colleague onboarding, HR operations, or experience design, with a focus on end-to-end delivery in a complex organization
• Proven ability to lead large-scale programs, managing multiple workstreams, priorities, and stakeholders
• Experience partnering with product and technology teams to define requirements and shape solutions
• Strong stakeholder management and influencing skills, with the ability to drive alignment across global, cross-functional teams
• Ability to simplify complexity and translate multiple inputs into clear, actionable plans
• Experience leading or mentoring team members, supporting their development and delivery
• Proficiency in project management tools and agile ways of working (e.g., Jira), with the ability to support structured delivery
• Experience working within product operating models, translating business needs into product artifacts (e.g., epics, user stories, backlogs)
• Strong analytical mindset, with experience using data and metrics to inform decisions and track performance
• Excellent communication skills, with the ability to create clarity and support decision-making

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.