AIA

Senior Manager, Cloud Services

AIA  •  Republic of the Philippines (Onsite)  •  3 hours ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

The Senior Manager, Cloud Operations is a strategic leadership role responsible for defining, governing, and delivering cloud operations capabilities across AIA’s enterprise Azure-based cloud platform.

This role is accountable for end-to-end service reliability, operational excellence, cost efficiency, and continuous improvement, while leading a high-performing global operations team supporting 24/7 business-critical services.

The role combines technical depth, people leadership, cost optimization through operational efficiency, and strategic influence to enable secure, scalable, and resilient cloud services for Group Office and Local Business Units.

  • Lead and be accountable for 24/7 cloud operations, ensuring reliable, secure, and high-quality service delivery.
  • Lead, develop, and manage high-performing teams through effective coaching, mentoring, performance management, succession planning, and employee engagement.
  • Establish and enforce technical standards and operational best practices in accordance with AIA Group requirements.
  • Ensure cloud platform stability through proactive monitoring, automation, and continuous improvement.
  • Manage operational risks and ensure service reliability, business continuity, and compliance with regulatory, legislative, and internal requirements.
  • Lead the resolution of high-severity incidents, serving as the primary escalation point and technical authority.
  • Partner with business and technology stakeholders to align operational priorities with organizational objectives.
  • Drive operational and service improvement initiatives that enhance efficiency, customer experience, and business outcomes.
  • Manage service providers and vendors to ensure effective delivery of operational services and commitments.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

AIA

About AIA

AIA Group Limited and its subsidiaries (collectively “AIA” or the “Group”) comprise the largest independent publicly listed pan-Asian life insurance group. It has a presence in 18 markets – wholly-owned branches and subsidiaries in Mainland China, Hong Kong SAR(1), Thailand, Singapore, Malaysia, Australia, Cambodia, Indonesia, Myanmar, New Zealand, the Philippines, South Korea, Sri Lanka, Taiwan (China), Vietnam, Brunei and Macau SAR(2), and a 49 per cent joint venture in India. In addition, AIA has a 24.99 per cent shareholding in China Post Life Insurance Co., Ltd.

The business that is now AIA was first established in Shanghai more than a century ago in 1919. It is a market leader in Asia (ex-Japan) based on life insurance premiums and holds leading positions across the majority of its markets. It had total assets of US$328 billion as of 30 June 2025.

AIA meets the long-term savings and protection needs of individuals by offering a range of products and services including life insurance, accident and health insurance and savings plans. The Group also provides employee benefits, credit life and pension services to corporate clients. Through an extensive network of agents, partners and employees across Asia, AIA serves the holders of more than 43 million individual policies and over 16 million participating members of group insurance schemes.

AIA Group Limited is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock codes “1299” for HKD counter and “81299” for RMB counter with American Depositary Receipts (Level 1) traded on the over-the-counter market under the ticker symbol “AAGIY”.

(1) Hong Kong SAR refers to the Hong Kong Special Administrative Region.

(2) Macau SAR refers to the Macau Special Administrative Region.

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
Central, HK
Year Founded
Unknown
Website
aia.com
Social Media