Job Description

• Lead a dynamic team through continuous process improvements and service delivery
• Drive continuous improvement and smarter tech solutions
• Hybrid working arrangements

The role

• Full Time, Continuing
• Level 9 - $132,740 to $140,258 pa (plus 17% superannuation)
• Bathurst or Wagga Wagga (Hybrid)

You will lead a multidisciplinary team of passionate professionals dedicated to delivering high-quality, client-focused services and innovative solutions. This role plays a key part in driving continuous process improvement, ensuring services evolve in line with industry standards and emerging practices across the university.

As Senior Manager, Client Services and Computing, you will foster a strong service-oriented culture, enabling teams to deliver outcomes aligned with Charles Sturt’s goals and strategic plan.

You will have accountability for Tier 1 and Tier 2 Information Technology support and processes with involvement in procurement and provisioning of IT equipment for staff and Charles Sturt teaching and meeting spaces.

About you

• Extensive experience in managing, motivating and leading a team, building cohesion and setting common goals to achieve high performance and continually developing knowledge and capabilities
• Demonstrated ability to initiate, lead and promote customer-focused support services in a distributed IT environment with a large user base
• Eagerness to learn and quickly grasp technical knowledge needed to connect customer requirements with team service and support accountabilities
• Demonstrated commitment in developing and maintaining valuable relationships with internal and external stakeholders.

About us

We are a university of the land and people of our regions. True to the character of regional Australia we have gumption, we have soul and we collaborate with others. We develop holistic, far-sighted people who help their communities grow and flourish.

The Wiradjuri phrase yindyamarra winhanganha means the wisdom of respectfully knowing how to live well in a world worth living in. This phrase represents who we are at Charles Sturt University – our ethos. It comes from traditional Indigenous Australian knowledge, but it also speaks to the mission of universities – to develop and spread wisdom to make the world a better place.

Harnessing technology, we thrive as a distributed yet connected community, welcoming and engaging with people across Australia and the world.

Learn more about the Division of Information Technology here

Visit our website to learn about our great range of employee benefits

To apply

Click the Apply button and complete your application online, submit a 1 – 2 page “statement of suitability” demonstrating your skills, knowledge and/or experience relevant to the position (referencing the selection criteria in the position description) and upload your CV. If you experience difficulties applying online or for further information on completing the application process please visit our how to apply page or contact us

This position is open to Australian Citizens and Permanent Residents; or applicants who hold a current valid work visa commensurate with this position.

Further information

Additional information is available in the or by contacting:

Job specific enquiries: Lisa Twigg | Director, Service Management | it-recruitment@csu.edu.au

Closing Date: 11pm, 9 June 2026