FIND YOUR 'BETTER' AT AIA
We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.
We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.
If you believe in better, we’d love to hear from you.
About the Role
Assists CHO Claims Head on managing overall claims performance and support
Roles and Responsibilities:
Assists on overall claims performance management and training in order to ensure claims service standard and risk management
1. Endorses and arbitrates the claim cases over BU authority, complex appealed cases and special cases within pre-set authority.
2. Coordinate with Medical Network/product/IT Dept. on drafting & maintaining standard Claims Rules & Service Procedure
3. Assists on monitoring all claims KPIs
4. Conducts and develop claims reports,analysis of claims trend and data 5. Provides technical training to claims assessors and technical support / training to related staffs.
6. Provides technical support during new product development
7. Claim data collect for claims analysis, product development, regulatory reporting, and other purposes.
8. Complete other tasks assigned by the supervisor
Minimum Job Requirements:
1. Bachelor degree or above, major in any discipline of medical doctor will be preferred
2. At least 5 years of work experience in the insurance claims domain, and at least 2 years experience of claims system development and product configuration
3. Fluent in English and Chinese (Putonghua)
4. Familiar with claims risk management, claims portfolio analysis
5. Have the knowledge of other operations function like U&I and POS
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
AIA Group Limited and its subsidiaries (collectively “AIA” or the “Group”) comprise the largest independent publicly listed pan-Asian life insurance group. It has a presence in 18 markets – wholly-owned branches and subsidiaries in Mainland China, Hong Kong SAR(1), Thailand, Singapore, Malaysia, Australia, Cambodia, Indonesia, Myanmar, New Zealand, the Philippines, South Korea, Sri Lanka, Taiwan (China), Vietnam, Brunei and Macau SAR(2), and a 49 per cent joint venture in India. In addition, AIA has a 24.99 per cent shareholding in China Post Life Insurance Co., Ltd.
The business that is now AIA was first established in Shanghai more than a century ago in 1919. It is a market leader in Asia (ex-Japan) based on life insurance premiums and holds leading positions across the majority of its markets. It had total assets of US$328 billion as of 30 June 2025.
AIA meets the long-term savings and protection needs of individuals by offering a range of products and services including life insurance, accident and health insurance and savings plans. The Group also provides employee benefits, credit life and pension services to corporate clients. Through an extensive network of agents, partners and employees across Asia, AIA serves the holders of more than 43 million individual policies and over 16 million participating members of group insurance schemes.
AIA Group Limited is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock codes “1299” for HKD counter and “81299” for RMB counter with American Depositary Receipts (Level 1) traded on the over-the-counter market under the ticker symbol “AAGIY”.
(1) Hong Kong SAR refers to the Hong Kong Special Administrative Region.
(2) Macau SAR refers to the Macau Special Administrative Region.
