Job Description

You can create a unique and lasting impact. Are you ready to lead transformation at scale and make a difference for millions of customers every day?

You have the opportunity to lead enterprise wide data and digital change at scale, mobilising people, shaping adoption and embedding new ways of working across one of NSW Government’s most significant transformation programs.

In this role, you'll:

Join Portfolio Delivery and Enablement Branch which is part of our Finance, Technology & Commercial Division. We’re building an authentic organisational culture where everyone feels empowered to make a real difference to tackle the challenges of tomorrow whilst leading the change effort behind one of NSW’s most significant transport technology upgrades.

Reporting to the Director, Project Change, you will lead the end to end design and delivery of change management strategy for a major, multi stream data and digital transformation, ensuring adoption, readiness and measurable benefits across Transport for NSW.

Be part of a significant program that is transforming how millions of customers plan, pay for, and experience public transport, introducing smarter ticketing, new digital capabilities, and a fully modernised network.

Shape and deliver the organisational, customer, and operational change needed to roll out new hardware, digital wallets, account‑based ticketing, and personalised mobility services across the state. Embed new ways of working aligned to enterprise change standards, bringing together shared resources and specialist capability across portfolios to land change successfully in a large, matrixed environment.

Act as a visible ambassador for change, partnering with senior executives, program leaders and delivery teams to mobilise the workforce, anticipate impacts and guide the organisation through complex transition. Provide trusted advice to stakeholders through complex technology uplift, ensure adoption of new ways of working, and help land a seamless, future‑ready travel experience for NSW.

Provide authoritative advice, insight and reporting to executive sponsors and governance forums, using data led metrics to demonstrate progress, manage risk and support informed decision making.

This is a full-time up to 20 months Fixed Term Opportunity Transport Senior Service Manager TSSM level role, offering an attractive remuneration package. The role is mainly based at Macquarie Park with some occasional work in CBD. Further contract extension may be considered subject to program needs and approval.

Please view the and information pack

About you

You will bring:

• Deep experience in largescale data and digital transformation programs, with significant track record in leading change teams in providing effective change management efforts and services in both project and BAU environments.

• Proven track record leading enterprise or whole-of-organisation change in complex environments.

• Demonstrated track record in leading complex and multi-faceted change teams at a transformational level.

• Skilled in working independently while leveraging shared and matrixed resources to achieve outcomes.

• Credible influencer able to engage, challenge and align senior stakeholders across diverse operational and technical domains.

• Demonstrated ability to mobilise workforces, embed adoption and implement new ways of working at scale.

• Brings resilience, judgement and a strong sense of public purpose, with experience in government or similarly regulated environments highly regarded

• Qualification in change management (Prosci ® preferred) or related discipline, and/or other relevant tertiary qualification combined with demonstrated extensive relevant experience.

Who we are

TfNSW

We are a state government organisation made up of more nearly 30,000 people and we're in the middle of delivering the largest transport infrastructure program in Australia's history. We work across planning, policy and procurement, harnessing data and technology to develop smarter and more adaptive transport solutions.

Transport for NSW keeps our State moving by providing safe, integrated, and efficient transport systems. We put our customers at the centre of everything we do – and we do a lot. We connect people, communities and industry and manage how they use our road, rail and maritime networks and services, and even active modes like walking and cycling. The work we do connects the journeys you take every day.

That means job opportunities in metropolitan and regional areas right across NSW – you have the chance to be part of creating a lasting legacy that will benefit generations to come.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers

Flexible work options may be available. Learn more via Flexible work options and policy

Apply today

Applications close 11:59 PM Sunday 12th April 2026

For more information about this role, please contact FABRICE.NOEL@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Learn more about how to apply via Our recruitment process | Transport for NSW

#LI-Hybrid