Job Description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

As the Sr. Manager, Care Management Product you will be the product owner for the Clinical Engagement Console application. You will sit at the intersection of the Technology team and the Business to ensure we are building best-in-class digital experiences for our internal clinical colleagues that ultimately impacts our members. As an enthusiastic, self-led professional, you will leverage your passion for doing what’s right for our members to deliver the right solutions to meet business and market needs.

You have superior program management and communication skills, strong attention to detail and are able to manage multiple priorities and multiple partners at once. You thrive on collaboration and working across teams. You are a self-starter who can expertly navigate complex organizations. You have a digital-first, data-driven mindset.

You are quick to adapt to business needs and continually look for ways to promote efficiency and excellence in how we work.

Key Responsibilities

Product Vision & Roadmap Ownership

Own the product vision and roadmap for CEC engagement capabilities, ensuring alignment with business priorities, clinical workflows, and engagement strategies.

Omnichannel Engagement Leadership:
Own end‑to‑end engagement experiences, ensuring consistent, coordinated, and personalized messaging across channels and touchpoints throughout the member's lifecycle in Care Management.

Stakeholder & Portfolio Alignment

Partner with business, product, analytics, and operational leaders across portfolios to drive shared prioritization, manage tradeoffs, and ensure aligned execution.

Cross‑Functional Product Leadership

Lead and influence cross‑functional teams—including engineering, UX, data science, and analytics—through discovery, delivery, and ongoing optimization of product capabilities.

Agile Product Delivery

Translate business needs and engagement strategies into well‑defined features and user stories, driving delivery within a SAFe Agile framework.

Dependency, Risk & Platform Management

Identify and proactively manage dependencies, integrations, platform constraints, and delivery risks across engagement technologies.

Measurement & Continuous Improvement

Define, monitor, and use KPIs to assess performance, inform decisions, and continuously improve engagement outcomes.

Market & Technology Insight

Stay current on digital engagement, CRM, and healthcare technology trends to inform product strategy and innovation.

Execution Mindset:
Ability to work independently with a strong “get‑it‑done” mindset in a fast‑paced, highly matrixed environment.

Required Qualifications

• 5+ years of experience in product management; healthcare, digital health, or regulated industry experience preferred

• 5+ years of experience defining product strategies and managing complex roadmaps

• 5+ years of experience working in Agile / SAFe environments and leading cross‑functional teams

• Salesforce Associate certification is required; however, candidates with relevant experience may be considered, with the commit to obtaining within 90 days of hire

• Strong communication and business acumen, with the ability to influence senior stakeholders and bridge technical and non‑technical audiences

• Proven experience leading complex initiatives across multiple cross‑functional teams

• Ability to synthesize input from multiple sources into clear, cohesive direction

• Ability to balance long‑term vision with near‑term delivery needs

• Strong time‑management skills with the ability to manage multiple priorities autonomously

• Comfortable with ambiguity, change, and evolving requirements

• Highly organized and detail‑oriented

Preferred Qualifications

• Ability to work collaboratively in a highly matrixed environment

• Ability to work east coast business hours

• Salesforce Admin certification

Education

• Bachelor’s degree or equivalent experience

Pay Range

The typical pay range for this role is:

$130,295.00 - $260,590.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 04/26/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.