EXL

Senior Manager (C2)

EXL  •  Gurugram, IN (Onsite)  •  16 days ago
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Job Description

We are seeking a Fraud Strategy Manager to lead US market fraud initiatives across client product portfolios including credit cards, debit cards, onboarding, money movement, and scam portfolios. This role combines portfolio oversight, strategic thinking, and proactive fraud loss prevention while serving as the primary engagement lead for client stakeholders.

Key Responsibilities

  • Act as the key point of contact for client counterparts across client product portfolios including credit cards, debit cards, onboarding, money movement, and scam portfolios.
  • Translate client risk appetite and business objectives into actionable fraud strategies.
  • Oversee testing and deployment of real-time fraud rules to optimize transaction declines and alerts.
  • Monitor and present portfolio-level fraud KPIs, trends, and performance insights.
  • Lead structured brainstorming sessions to identify innovative fraud mitigation opportunities.
  • Collaborate with modeling, MRM, product, and operations teams to deliver data-driven solutions.
  • Mentor B1/B2 analysts and drive engagement, ownership, and analytical rigor across segments.

Candidate Profile

  • 5–9+ years of experience in Fraud Strategy / Fraud Risk Management.
  • Strong client-facing and stakeholder management experience.
  • Experience managing US market fraud portfolios preferred.
  • Deep understanding of real-time fraud rule strategy and KPI governance.
  • Candidates from Tier 1 institutes (IITs, NITs, BITS, IIMs) preferred.

Work Location & Shift

  • 5-day work-from-office role.
  • Locations: Bangalore or Gurgaon.
  • US shift: 12 PM – 9 PM or 1 PM – 10 PM IST.

Success Metrics

  • Portfolio-level fraud loss prevention.
  • Strong client engagement and satisfaction.
  • Measurable impact through strategic fraud initiatives.
  • Team capability development and engagement.
EXL

About EXL

Choosing a digital partner is about more than capabilities — it’s about collaboration and character.

Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.

At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.

Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.

Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.

We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.

At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.

For more information, visit www.exlservice.com.

Industry
Consulting & Advisory
Company Size
10,000+ employees
Headquarters
New York, NY
Year Founded
Unknown
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