Job Description

Senior Manager, Business Development and Community Education (Estate Planning and Administration) – NSW Trustee and Guardian

• Ongoing full-time vacancy. 35 hours per week.
• Location: This role is based in Parramatta. Flexible and hybrid working options available.
• Clerk Grade: Level 11/12. Base salary $154,231 p.a. to $178,369 p.a. plus 12% superannuation and annual leave loading.

About us

At NSW Trustee and Guardian our purpose is to support the rights, welfare, and interests of the people of NSW. The agency supports the NSW Trustee, the Public Guardian and the Commissioner of Dormant Funds to carry out their statutory functions. We do this by providing a range of customer-centred services, including Will-making, trustee, financial management and guardianship services, including some for the state’s most vulnerable people.

We support over 50,000 customers annually and manage almost seven billion dollars in customer assets. A NSW government agency within the Communities and Justice Portfolio, our services help support and protect people at critical moments in their lives.

Our commitment to diversity

Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds.

About the team

The Estate Planning and Administration division is responsible for delivering NSW Trustee and Guardian’s commercial services in Will making, as trustee, attorney, and as administrator/executor of deceased estates.

The teams administer assets in accordance with the functions and obligations under the relevant legislation and makes legal decisions within legal frameworks and NSWTG’s prescribed delegations. The division delivers high-quality service using a customer-centred approach and is delivered by:

• Estate Administration
• Trust and Powers of Attorney administration
• Intestate, Life Estates and Crime Confiscation/Civil Forfeiture administration
• Wills and Estate Planning

About the role

This is an exciting opportunity to join NSW Trustee and Guardian in a senior leadership role supporting services that make a meaningful difference to the people of NSW.

We are looking for a collaborative, customer-focused leader who can build strong relationships, engage effectively with stakeholders and contribute to positive outcomes for our customers and communities.

This is an exciting opportunity that will see you:

• Provide senior leadership to support the delivery of Estate Planning and Administration services.
• Drive business development, stakeholder engagement and community education activities that promote the services provided by NSW Trustee and Guardian.
• Build and maintain strong stakeholder relationships through effective engagement and collaboration.
• Champion customer-focused service delivery, ensuring the needs of customers and communities remain central to the work.
• Contribute to the broader strategic direction and outcomes of NSW Trustee and Guardian through collaborative leadership.

For more information about the position, view the role description.

About you

You have extensive knowledge and experience in business development and stakeholder engagement and can turn strategic priorities into meaningful outcomes. Your skills will provide the ability to build trusted relationships and work effectively with a broad range of stakeholders.

You will bring:

• Strong leadership skills and the ability to inspire, influence and support others to achieve shared outcomes.
• Demonstrated experience in business development, stakeholder engagement or community education, with a focus on delivering positive customer and community outcomes.
• Excellent communication and relationship management skills, with the confidence to engage and influence diverse stakeholders.
• A strategic and innovative mindset, identifying opportunities to strengthen services, engagement and organisational outcomes.
• A strong customer focus, with an understanding of how services can be delivered in ways that respond to customer and community needs.
• Sound judgement, resilience and the ability to navigate competing priorities in a complex environment.
• A collaborative approach and commitment to contributing positively to the broader objectives of the organisation.

If you are an engaging leader who enjoys building relationships, creating opportunities and delivering work with genuine community impact, we would love to hear from you.

Essential requirements

• Tertiary qualifications and/or equivalent knowledge and experience in relevant disciplines and industry, such as public or professional service sectors.
• Current drivers licence and ability to travel across NSW as required.
• Available to work after hours and weekends as required.

What we offer

NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

• work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)
• various leave options (recreation, parental, and flex leave of up to 24 days per year)
• career development including study leave and acting opportunities
• access to Fitness Passport and employee assistance program, and annual flu vaccinations

Be part of something bigger. For more information about joining us, visit the Careers page on our website.

How to apply

To apply for this role:

• Complete the online application
• Submit a resume (maximum five pages)
• Submit a brief cover letter (maximum two pages) outlining your skills, experience and suitability
• Answer the following targeted questions (maximum one page):

1. Tell us about a time when you identified and implemented a significant business development or growth opportunity. What approach did you take to assess the opportunity, engage key stakeholders and measure the outcomes achieved?

For ongoing roles

To be eligible for ongoing employment in NSW Trustee and Guardian, you must be an Australian or New Zealand citizen, or an Australian permanent resident.

Read: writing your job application for tips on the application process.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice applications and interview questions based on the focus capabilities listed in the role description.

Closing date

Applications close 11:59pm, Sunday 11 October 2026.

For enquiries about the role, please contact Marie Brownell, Director – Estate Planning and Administration, via email: Marie.brownell@tag.nsw.gov.au

For enquiries about the recruitment process, please contact Antonio Caswell, Talent Acquisition Advisor, via email: Antonio.caswell@tag.nsw.gov.au.

Please do not send your applications directly via email, LinkedIn, or SEEK. Only applications submitted via the online portal will be accepted.

Please note:

• If you need an adjustment in the recruitment process, please contact People and Culture via email at peopleandculture@tag.nsw.gov.au
• Offers of employment will be subject to reference checks and relevant clearances.
• A talent pool may be created for future ongoing and temporary roles and is valid for 18 months.

Thank you for your interest in this role. We look forward to receiving your application.