Job Description

Company Description

• Shape the future of insurance with innovative ideas and technologies that improve the lives of millions of Australians
• Take advantage of well-being initiatives designed to support your mental and physical health, ensuring a balanced lifestyle
• Work alongside diverse, passionate colleagues and leaders who inspire, support, and value your contributions.

Reimagine Your Career with TAL

For over 150 years, we've never stopped finding better ways to protect Australians. As one of the nation’s leading life insurers, we’re driven by ambition and a sense of purpose. Our responsibility to our customers, partners, and the broader community is at the heart of everything we do.

At TAL, we’re empowered to experiment, innovate, and create better products and services. Backed by Daiichi Life, one of the world’s largest insurers, we deliver financial security to millions of Australians through our care and expertise. Bring your curious mind and ambition to shape our industry and help us become the progressive, digitally enabled, leading insurer we aim to be

Job Description

At TAL, our Claims division plays a vital role in supporting Australians when they need us most, delivering care, clarity and confidence through one of the most important moments in a customer’s life. This role helps bring TAL’s claims transformation ambition to life by connecting meaningful change with measurable value, ensuring the work we do strengthens outcomes for customers, partners and the business. Sitting at the heart of programs that reimagine claims and expand the way we work with partners, you’ll help TAL demonstrate the value of transformation with integrity and purpose. It’s meaningful work that supports our mission to protect what matters most and helps shape a claims experience that is trusted, sustainable and genuinely impactful.

This role can be based in Sydney or Melbourne.

In this role you will:

• Define measurable benefits that connect transformation activity to customer, operational and financial value.
• Establish robust baselines and models that support confident benefits tracking and decision-making.
• Validate realised benefits with Finance and operations to ensure outcomes are credible and evidence-based.
• Provide clear reporting that gives leaders confidence in progress, risks and value delivery.
• Strengthen governance practices that support audit-ready documentation and accountable benefit ownership.
• Partner across workstreams to align dependencies, challenge assumptions and protect transformation value.

Qualifications

• Bring experience in business case development, benefits realisation or transformation finance.
• Apply program or project management capability to support large enterprise initiatives.
• Coordinate dependencies across workstreams to help transformation activity stay connected and aligned.
• Use Excel to build financial or benefits models, scenario analysis and clear insights.
• Create meaningful reporting and dashboards using Power BI, Tableau or similar tools.
• Communicate clearly with senior stakeholders and translate complex activity into practical insights.

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency from 2014 to 2025 and 2023 to 2026 Bronze Tier Status within the Australian Workplace Equality Index
• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals with disability/ies, people from culturally diverse backgrounds and the LGBTQ+ community.
• Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

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Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.