RAC WA

Senior Manager – Automotive & Channel Development

RAC WA  •  Joondalup, AU (Onsite)  •  5 days ago
Apply
Save Job
Mark Applied Mark Interviewed Mark Offered
Hide Job Report Job
AI can make mistakes so check important info. Chat history is never stored.

Job Description

RAC | Perth, WA

Joondalup/West Perth with some field work
RAC is bringing its Mobile Services operation, Motoring Centre of Excellence, technical advisory channels and automotive digital and telephony functions together into one unified, high-performing capability — and we're looking for an experienced senior leader to own it.
This is a strategy-and-delivery role: you'll set the direction for how RAC builds automotive industry expertise and authority in the market, while also running the day-to-day performance of a large, multi-channel operation spanning field services, telephony, digital and face-to-face member channels. You'll lead a team of 3–7 direct reports, with broader influence over a growing team and the wider Auto Services function and play a key role in a significant business transformation agenda.

The role

Strategy & Leadership
  • Own the strategic direction of RAC's Motoring Centre of Excellence, aligning Auto Advice, Technical Trainers, mobile operations and product insight into one cohesive function
  • Provide end-to-end leadership of the mobile services network — workforce planning, logistics, performance and safety
  • Build RAC's reputation as WA's most trusted source of automotive and technical expertise
Commercial & Growth
  • Own the growth agenda across call and advisory channels — sales conversion, cross-sell, product referrals and member lifetime value
  • Optimise channel performance through improved triage, call flows and advisory capability
  • Manage and report on financial outcomes for your area of accountability
Capability & Technical Excellence
  • Establish a centralised "Motoring Tech Hub," integrating technical experts to lift technical capability and training consistency across the frontline
  • Partner with Product and Strategy teams on new motoring products and services, from research through to launch and hypercare
Governance & Stakeholder Leadership
  • Deliver against Member, Financial, Safety, People and Compliance metrics
  • Build strong relationships across L&D, Product, Strategy, Industry, Group and Operations to drive transformation outcomes
  • Build and lead an engaged, high-performing team

About you

  • Senior leadership experience in the automotive industry — essential
  • Proven leadership of teams, preferably complex, multi-channel operations (field, phone, digital and/or F2F)
  • Strong commercial acumen, with a track record of driving growth and improving performance
  • Experience leading field-based or distributed workforces (e.g. mobile, service networks)
  • Skilled at building integrated operating models and scalable teams
  • Highly developed stakeholder engagement and influencing skills, internally and externally
  • Degree in business, commerce or a related technical discipline, or equivalent significant experience

Why RAC

You'll join a business trusted by WA members for over a century, now investing in a major evolution of its automotive capability. RAC genuinely supports work-life balance, including the ability to disconnect from work outside of standard hours, and offers a leadership team invested in your growth as much as the business's.
Ready to shape the future of automotive services at RAC? Apply now or contact Charlotte at charlotte.bates@rac.com.au
RAC WA

About RAC WA

At RAC we offer career opportunities that will allow you to give back and make a difference to our members and the WA community. We pride ourselves on employing the highest calibre of people to meet our member’s needs. RAC promotes healthy living and aims to protect health and safety of employees, members and visitors.

RAC has been a part of the West Australian community since 1905. We are unique organisation, built by members for members. From our origins as a motoring club, we have grown to a diverse organisation of over 1,400 employees serving more than 1 million members with a range of products and services. RAC’s difference is that we are a membership organisation, which means we don't have shareholders and we reinvest our profits for the better of our members and the WA community.

House rules:

We really enjoy receiving your feedback, comments and experiences and enjoy getting the most out of our LinkedIn community. With this in mind, we ask that you stick to the following guidelines:

• Please be polite to other RAC LinkedIn users and treat each other as you would like to be treated.

• Please don’t give out any personal information.

• We cannot allow any inappropriate or offensive language.

• Advertising, spam, selling and links to external shopping sites are not allowed here and will be removed.

• If you want to post a link to another site to illustrate your point, please do not link to sites that require registration in order to view, or any site that prompts an automatic download as these comments will be removed.

• Page admins and the RAC LinkedIn community must be able to easily understand your message. For this reason we can't allow messages which are written in code or a language which isn’t English.

• We reserve the right to de-tag RAC from any posts or photos that we deem inappropriate.

• Please note that repeat offenders may be reported and will be blocked from the LinkedIn page.

Industry
Unknown
Company Size
1,001-5,000 employees
Headquarters
West Perth, AU
Year Founded
1905
Website
rac.com.au
Social Media