Job Description

<p class="MsoNormal"><span style="font-family: arial, helvetica, sans-serif;"><b style="mso-bidi-font-weight: normal;">Position Identification<o:p></o:p></b></span></p>

<p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial, helvetica, sans-serif;">Position Title: Senior Manager, ATM &amp; Cash Diposite Machine Operation<o:p></o:p></span></p>

<p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial, helvetica, sans-serif;">Division:&nbsp;Cash Services<o:p></o:p></span></p>

<p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial, helvetica, sans-serif;">Work Location:&nbsp;Dhaka<o:p></o:p></span></p>

<p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial, helvetica, sans-serif;"><o:p>&nbsp;</o:p></span></p>

<p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial, helvetica, sans-serif;"><b style="mso-bidi-font-weight: normal;">Relationships of the Position <o:p></o:p></b></span></p>

<p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial, helvetica, sans-serif;"><o:p>&nbsp;</o:p>Reporting Line Manager:&nbsp;Assistant Vice President, Sales- CSS &amp; RFP<o:p></o:p></span></p>

<p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial, helvetica, sans-serif;"><o:p>&nbsp;</o:p></span></p>

<p class="MsoNormal"><span style="font-family: arial, helvetica, sans-serif;"><b style="mso-bidi-font-weight: normal;">Job Summary (Objective):<o:p></o:p></b></span></p>

<p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial, helvetica, sans-serif;">The position is responsible for monitoring day-to-day ATM operations, analyzing operational issues, coordinating with internal and external stakeholders, maintaining accurate operational and financial records, and implementing measures to improve service quality, operational efficiency, and cost-effectiveness.<o:p></o:p></span></p>

<p class="MsoNormal"><span style="font-family: arial, helvetica, sans-serif; background: white;"><o:p>&nbsp;</o:p></span></p>

<p class="MsoNormal" style="margin-right: -21.95pt;"><span style="font-family: arial, helvetica, sans-serif;"><b style="mso-bidi-font-weight: normal;">Duties and Responsibilities</b>:<o:p></o:p></span></p>

<p class="MsoListParagraphCxSpFirst" style="margin-left: .25in; mso-add-space: auto; text-align: justify; text-indent: -.25in; mso-list: l1 level1 lfo2;"><span style="font-family: arial, helvetica, sans-serif;"><span style="mso-list: Ignore;">&middot; <span style="font-size: 14pt;">M</span></span><span style="font-size: 14pt;">onitoring and Providing ATM operational personnel with day-to-day support for ATM operations and coordinating to outside branches regarding ATM operations.</span><o:p></o:p></span></p>

<p class="MsoListParagraphCxSpMiddle" style="margin-left: .25in; mso-add-space: auto; text-align: justify; text-indent: -.25in; mso-list: l1 level1 lfo2;"><span style="font-family: arial, helvetica, sans-serif;"><!-- [if !supportLists]--><span style="font-family: Symbol;">&middot;</span><span style="font-family: Times New Roman;"><span style="font-size: 9.33333px;"> </span></span>Analyzing the ATM Operation related issue and resolve it with proper investigation through ATM support tools.<o:p></o:p></span></p>

<p class="MsoListParagraphCxSpMiddle" style="margin-left: .25in; mso-add-space: auto; text-align: justify; text-indent: -.25in; mso-list: l1 level1 lfo2;"><span style="font-family: arial, helvetica, sans-serif;"><!-- [if !supportLists]--><span style="font-family: Symbol;">&middot;</span><span style="font-family: Times New Roman;"><span style="font-size: 9.33333px;"> </span></span>Applying analytics, deliver operational plans i.e. vehicle schedule, routing plan, ATM replenishment scheduling plan, deployment of ATM staff.<o:p></o:p></span></p>

<p class="MsoListParagraphCxSpMiddle" style="margin-left: .25in; mso-add-space: auto; text-align: justify; text-indent: -.25in; mso-list: l1 level1 lfo2;"><span style="font-family: arial, helvetica, sans-serif;"><!-- [if !supportLists]--><span style="font-family: Symbol;">&middot;</span><span style="font-family: Times New Roman;"><span style="font-size: 9.33333px;"> </span></span>Recovery of physical cash shortage from responsible custodians upon investigation<o:p></o:p></span></p>

<p class="MsoListParagraphCxSpMiddle" style="margin-left: .25in; mso-add-space: auto; text-align: justify; text-indent: -.25in; mso-list: l1 level1 lfo2;"><span style="font-family: arial, helvetica, sans-serif;"><!-- [if !supportLists]--><span style="font-family: Symbol;">&middot;</span><span style="font-family: Times New Roman;"><span style="font-size: 9.33333px;"> </span></span>Maintaining the Mandatory Security Principal (MSP&rsquo;s) for Cash operations.<o:p></o:p></span></p>

<p class="MsoListParagraphCxSpMiddle" style="margin-left: .25in; mso-add-space: auto; text-align: justify; text-indent: -.25in; mso-list: l1 level1 lfo2;"><span style="font-family: arial, helvetica, sans-serif;"><!-- [if !supportLists]--><span style="font-family: Symbol;">&middot;</span><span style="font-family: Times New Roman;"><span style="font-size: 9.33333px;"> </span></span>Maintaining control and performance standards adhering to SOPs, policies and guidelines (ROCC) prescribed by the company.<o:p></o:p></span></p>

<p class="MsoListParagraphCxSpMiddle" style="margin-left: .25in; mso-add-space: auto; text-align: justify; text-indent: -.25in; mso-list: l1 level1 lfo2;"><span style="font-family: arial, helvetica, sans-serif;"><!-- [if !supportLists]--><span style="font-family: Symbol;">&middot;</span><span style="font-family: Times New Roman;"><span style="font-size: 9.33333px;"> </span></span>ATM Cash Disbursement and Cash Forecasting Management for ATM operations.<o:p></o:p></span></p>

<p class="MsoListParagraphCxSpMiddle" style="margin-left: .25in; mso-add-space: auto; text-align: justify; text-indent: -.25in; mso-list: l1 level1 lfo2;"><span style="font-family: arial, helvetica, sans-serif;"><!-- [if !supportLists]--><span style="font-family: Symbol;">&middot;</span><span style="font-family: Times New Roman;"><span style="font-size: 9.33333px;"> </span></span>Assuring effective customer service and relations through timely delivery of quality services as well as resolving customer complaints and customers&rsquo; queries.<o:p></o:p></span></p>

<p class="MsoListParagraphCxSpMiddle" style="margin-left: .25in; mso-add-space: auto; text-align: justify; text-indent: -.25in; mso-list: l1 level1 lfo2;"><span style="font-family: arial, helvetica, sans-serif;"><!-- [if !supportLists]--><span style="font-family: Symbol;">&middot;</span><span style="font-family: Times New Roman;"><span style="font-size: 9.33333px;"> </span></span>Facilitator for CS Staff Training and Workshop.<o:p></o:p></span></p>

<p class="MsoListParagraphCxSpMiddle" style="margin-left: .25in; mso-add-space: auto; text-align: justify; text-indent: -.25in; mso-list: l1 level1 lfo2;"><span style="font-family: arial, helvetica, sans-serif;"><!-- [if !supportLists]--><span style="font-family: Symbol;">&middot;</span><span style="font-family: Times New Roman;"><span style="font-size: 9.33333px;"> </span></span>Making available invoice related all data- replenishment trips, FLM trips, new ATM deployment, ATM withdrawal records, service rate etc.<o:p></o:p></span></p>

<p class="MsoListParagraphCxSpMiddle" style="margin-left: .25in; mso-add-space: auto; text-align: justify; text-indent: -.25in; mso-list: l1 level1 lfo2;"><span style="font-family: arial, helvetica, sans-serif;"><!-- [if !supportLists]--><span style="font-family: Symbol;">&middot;</span><span style="font-family: Times New Roman;"><span style="font-size: 9.33333px;"> </span></span>KPI data preparation related with ATM operation.<o:p></o:p></span></p>

<p class="MsoListParagraphCxSpMiddle" style="margin-left: .25in; mso-add-space: auto; text-align: justify; text-indent: -.25in; mso-list: l1 level1 lfo2;"><span style="font-family: arial, helvetica, sans-serif;"><!-- [if !supportLists]--><span style="font-family: Symbol;">&middot;</span><span style="font-family: Times New Roman;"><span style="font-size: 9.33333px;"> </span></span>Making tally of daily all cash transactions record and cash balancing of ATM (client wise)<o:p></o:p></span></p>

<p class="MsoListParagraphCxSpMiddle" style="margin-left: .25in; mso-add-space: auto; text-align: justify; text-indent: -.25in; mso-list: l1 level1 lfo2;"><span style="font-family: arial, helvetica, sans-serif;"><!-- [if !supportLists]--><span style="font-family: Symbol;">&middot;</span><span style="font-family: Times New Roman;"><span style="font-size: 9.33333px;"> </span></span>Ensuring bulk cash collection and its process.<o:p></o:p></span></p>

<p class="MsoListParagraphCxSpMiddle" style="margin-left: .25in; mso-add-space: auto; text-align: justify; text-indent: -.25in; mso-list: l1 level1 lfo2;"><span style="font-family: arial, helvetica, sans-serif;"><!-- [if !supportLists]--><span style="font-family: Symbol;">&middot;</span><span style="font-family: Times New Roman;"><span style="font-size: 9.33333px;"> </span></span>Controlling ATM key &amp; Password management.<o:p></o:p></span></p>

<p class="MsoListParagraphCxSpMiddle" style="margin-left: .25in; mso-add-space: auto; text-align: justify; text-indent: -.25in; mso-list: l1 level1 lfo2;"><span style="font-family: arial, helvetica, sans-serif;"><!-- [if !supportLists]--><span style="font-family: Symbol;">&middot;</span><span style="font-family: Times New Roman;"><span style="font-size: 9.33333px;"> </span></span>Managing all administrative matters of ATM operations<o:p></o:p></span></p>

<p class="MsoListParagraphCxSpMiddle" style="margin-left: .25in; mso-add-space: auto; text-align: justify; text-indent: -.25in; mso-list: l1 level1 lfo2;"><span style="font-family: arial, helvetica, sans-serif;"><!-- [if !supportLists]--><span style="font-family: Symbol;">&middot;</span><span style="font-family: Times New Roman;"><span style="font-size: 9.33333px;"> </span></span>Implementing Health, Safety and Environmental (HSE) measures as directed by HR department.<o:p></o:p></span></p>

<p class="MsoListParagraphCxSpMiddle" style="margin-left: .25in; mso-add-space: auto; text-align: justify; text-indent: -.25in; mso-list: l1 level1 lfo2;"><span style="font-family: arial, helvetica, sans-serif;"><!-- [if !supportLists]--><span style="font-family: Symbol;">&middot;</span><span style="font-family: Times New Roman;"><span style="font-size: 9.33333px;"> </span></span>Monitoring daily ATM vehicle trip/movement.<o:p></o:p></span></p>

<p class="MsoListParagraphCxSpMiddle" style="margin-left: .25in; mso-add-space: auto; text-align: justify; text-indent: -.25in; mso-list: l1 level1 lfo2;"><span style="font-family: arial, helvetica, sans-serif;"><!-- [if !supportLists]--><span style="font-family: Symbol;">&middot;</span><span style="font-family: Times New Roman;"><span style="font-size: 9.33333px;"> </span></span>Managing attendance, duty schedule, duty roster, leave schedule of ATM staff.<o:p></o:p></span></p>

<p class="MsoListParagraphCxSpMiddle" style="margin-left: .25in; mso-add-space: auto; text-align: justify; text-indent: -.25in; mso-list: l1 level1 lfo2;"><span style="font-family: arial, helvetica, sans-serif;"><!-- [if !supportLists]--><span style="font-family: Symbol;">&middot;</span><span style="font-family: Times New Roman;"><span style="font-size: 9.33333px;"> </span></span>Making recommendations to improve efficiency, cost - effectiveness.<o:p></o:p></span></p>

<p class="MsoListParagraphCxSpMiddle" style="margin-left: .25in; mso-add-space: auto; text-align: justify; text-indent: -.25in; mso-list: l1 level1 lfo2;"><span style="font-family: arial, helvetica, sans-serif;"><!-- [if !supportLists]--><span style="font-family: Symbol;">&middot;</span><span style="font-family: Times New Roman;"><span style="font-size: 9.33333px;"> </span></span>Checking and authorization of all expenses related to ATM operations.<o:p></o:p></span></p>

<p class="MsoListParagraphCxSpMiddle" style="margin-left: .25in; mso-add-space: auto; text-align: justify; text-indent: -.25in; mso-list: l1 level1 lfo2;"><span style="font-family: arial, helvetica, sans-serif;"><!-- [if !supportLists]--><span style="font-family: Symbol;">&middot;</span><span style="font-family: Times New Roman;"><span style="font-size: 9.33333px;"> </span></span>Coordinating ATM reconciliation for any ATM cash discrepancies.<o:p></o:p></span></p>

<p class="MsoListParagraphCxSpMiddle" style="margin-left: .25in; mso-add-space: auto; text-align: justify; text-indent: -.25in; mso-list: l1 level1 lfo2;"><span style="font-family: arial, helvetica, sans-serif;"><!-- [if !supportLists]--><span style="font-family: Symbol;">&middot;</span><span style="font-family: Times New Roman;"><span style="font-size: 9.33333px;"> </span></span>Controlling daily security tag usage, stocking and reconciliation.<o:p></o:p></span></p>

<p class="MsoListParagraphCxSpMiddle" style="margin-left: .25in; mso-add-space: auto; text-align: justify; text-indent: -.25in; mso-list: l1 level1 lfo2;"><span style="font-family: arial, helvetica, sans-serif;"><!-- [if !supportLists]--><span style="font-family: Symbol;">&middot;</span><span style="font-family: Times New Roman;"><span style="font-size: 9.33333px;"> </span></span>Checking and validation of dispute related transactions and/or claim.<o:p></o:p></span></p>

<p class="MsoListParagraphCxSpLast" style="margin-left: .25in; mso-add-space: auto; text-align: justify; text-indent: -.25in; mso-list: l1 level1 lfo2;"><span style="font-family: arial, helvetica, sans-serif;"><!-- [if !supportLists]--><span style="font-family: Symbol;">&middot;</span><span style="font-family: Times New Roman;"><span style="font-size: 9.33333px;"> </span></span>Preparing incident report and initial investigation related with ATM operation.<o:p></o:p></span></p>

<p class="MsoNormal"><span style="font-family: arial, helvetica, sans-serif;"><b style="mso-bidi-font-weight: normal;"><o:p>&nbsp;</o:p></b></span></p>

<p class="MsoNormal"><span style="font-family: arial, helvetica, sans-serif;"><b style="mso-bidi-font-weight: normal;">Educational Qualification &amp; Competencies Required:<o:p></o:p></b></span></p>

<p class="MsoNormal"><span style="font-size: 8pt; font-family: arial, helvetica, sans-serif;"><o:p>&nbsp;</o:p></span></p>

<p class="MsoListParagraphCxSpFirst" style="margin-left: .25in; mso-add-space: auto; text-indent: -.25in; mso-list: l0 level1 lfo1;"><span style="font-family: arial, helvetica, sans-serif;"><!-- [if !supportLists]--><span style="font-family: Symbol;">&middot;</span><span style="font-family: Times New Roman;"><span style="font-size: 9.33333px;"> </span></span>Bachelor&rsquo;s degree in Business Administration, Finance, Accounting, Management, or a related discipline. Master&rsquo;s degree/MBA in a relevant field will be an advantage.<o:p></o:p></span></p>

<p class="MsoListParagraphCxSpMiddle" style="margin-left: .25in; mso-add-space: auto; text-indent: -.25in; mso-list: l0 level1 lfo1;"><span style="font-family: arial, helvetica, sans-serif;"><!-- [if !supportLists]--><span style="font-family: Symbol;">&middot;</span><span style="font-family: Times New Roman;"><span style="font-size: 9.33333px;"> </span></span>5&ndash;8 years of relevant experience in ATM operations, cash management, banking operations, cash-in-transit, branch operations, or a similar operational environment.<o:p></o:p></span></p>

<p class="MsoListParagraphCxSpMiddle" style="margin-left: .25in; mso-add-space: auto; text-indent: -.25in; mso-list: l0 level1 lfo1;"><span style="font-family: arial, helvetica, sans-serif;"><!-- [if !supportLists]--><span style="mso-list: Ignore;">&middot;<span style="font-style: normal; font-variant: normal; font-size-adjust: none; font-language-override: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-weight: normal; font-stretch: normal; font-size: 7pt; line-height: normal;">&nbsp;</span></span><!--[endif]-->Good analytical and problem-solving skills.<o:p></o:p></span></p>

<p class="MsoListParagraphCxSpMiddle" style="margin-left: .25in; mso-add-space: auto; text-indent: -.25in; mso-list: l0 level1 lfo1;"><span style="font-family: arial, helvetica, sans-serif;"><!-- [if !supportLists]--><span style="font-family: Symbol;">&middot;</span><span style="font-family: Times New Roman;"><span style="font-size: 9.33333px;"> </span></span>Ability to investigate operational issues and discrepancies.<o:p></o:p></span></p>

<p class="MsoListParagraphCxSpMiddle" style="margin-left: .25in; mso-add-space: auto; text-indent: -.25in; mso-list: l0 level1 lfo1;"><span style="font-family: arial, helvetica, sans-serif;"><!-- [if !supportLists]--><span style="font-family: Symbol;">&middot;</span><span style="font-family: Times New Roman;"><span style="font-size: 9.33333px;"> </span></span>Strong planning, coordination, and organizational skills.<o:p></o:p></span></p>

<p class="MsoListParagraphCxSpMiddle" style="margin-left: .25in; mso-add-space: auto; text-indent: -.25in; mso-list: l0 level1 lfo1;"><span style="font-family: arial, helvetica, sans-serif;"><!-- [if !supportLists]--><span style="font-family: Symbol;">&middot;</span><span style="font-family: Times New Roman;"><span style="font-size: 9.33333px;"> </span></span>Knowledge of cash reconciliation and transaction verification.<o:p></o:p></span></p>

<p class="MsoListParagraphCxSpMiddle" style="margin-left: .25in; mso-add-space: auto; text-indent: -.25in; mso-list: l0 level1 lfo1;"><span style="font-family: arial, helvetica, sans-serif;"><!-- [if !supportLists]--><span style="font-family: Symbol;">&middot;</span><span style="font-family: Times New Roman;"><span style="font-size: 9.33333px;"> </span></span>Ability to work under pressure and be a good team player.<o:p></o:p></span></p>

<p class="MsoListParagraphCxSpMiddle" style="margin-left: .25in; mso-add-space: auto; text-indent: -.25in; mso-list: l0 level1 lfo1;"><span style="font-family: arial, helvetica, sans-serif;"><!-- [if !supportLists]--><span style="font-family: Symbol;">&middot;</span><span style="font-family: Times New Roman;"><span style="font-size: 9.33333px;"> </span></span>Strong MS Office/MIS and reporting skills.<o:p></o:p></span></p>

<p class="MsoListParagraphCxSpMiddle" style="margin-left: .25in; mso-add-space: auto; text-indent: -.25in; mso-list: l0 level1 lfo1;"><span style="font-family: arial, helvetica, sans-serif;"><!-- [if !supportLists]--><span style="font-family: Symbol;">&middot;</span><span style="font-family: Times New Roman;"><span style="font-size: 9.33333px;"> </span></span>Ability to analyze operational data and prepare KPI reports.<o:p></o:p></span></p>

<p class="MsoListParagraphCxSpLast" style="margin-left: .25in; mso-add-space: auto; text-indent: -.25in; mso-list: l0 level1 lfo1;"><span style="font-family: arial, helvetica, sans-serif;"><span style="mso-list: Ignore;"><span style="font-style: normal; font-variant: normal; font-size-adjust: none; font-language-override: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-weight: normal; font-stretch: normal; font-size: 7pt; line-height: normal;"><span style="font-family: Symbol; font-size: 12pt;">&middot;</span> </span></span><!--[endif]-->Ability to manage multiple operational activities under time-sensitive conditions.<o:p></o:p></span></p>

<p><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="mso-list: Ignore;"><span style="font-family: Symbol;">&middot;</span> </span><span style="font-size: 14pt;">Strong attention to detail and accuracy.</span></span></p>