Job Description

In U.S. Consumer Services (USCS), our product is Membership—delivering benefits and services that are essential to our Card Members across travel, dining, entertainment, and retail. We compete by providing a differentiated Membership experience that drives loyalty and long-term growth. USCS brings this to life through our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Travel & Lifestyle Services, the Centurion Lounge network, Global Dining, U.S. Consumer Banking, Amex Offers, Amex Ads, and best-in-class marketing programs.

Membership Portfolio Services (MPS) develops and scales several strategically important businesses across Marketing Technology, Advertising, Dining, and Amex Offers. Within MPS, the Enterprise Comms & MarTech Experiences (ECMX) team serves as American Express' marketing services center of excellence, powering high-quality, efficient, and user-centric marketing and servicing experiences.

About the Role

Reporting to the Director, MarTech AI Product Strategy, this role will help shape the future of AI adoption across ECMX and Membership Portfolio Services.

This is a highly visible role at the intersection of strategy, product, innovation, and emerging technology. You will identify where AI can create business value, determine which opportunities are worth pursuing, evaluate emerging technologies and partners, develop business cases for investment, and help shape AI-enabled products, workflows, and operating models.

Success in this role requires structured strategic thinking, strong commercial acumen, product intuition, and a genuine passion for AI.

AI Strategy & Portfolio Management

• Identify, evaluate, and prioritize high-impact AI opportunities across marketing, product management, and operational workflows
• Develop business cases, opportunity sizings, value realization frameworks, and investment recommendations
• Partner with leadership to inform prioritization and funding decisions

Product Strategy & Innovation

• Shape AI-enabled product and workflow visions that improve how marketers, product managers, and operational teams work
• Translate emerging AI capabilities into practical user experiences and scalable business opportunities
• Partner with Product, Design, and Technology teams to define opportunities before pilot execution

Vendor & Market Intelligence

• Evaluate emerging AI technologies, vendors, and partners
• Lead build-buy-partner assessments and strategic recommendations
• Monitor industry trends and bring an outside-in perspective on AI innovation and competitive developments

Executive Influence

• Develop executive-ready presentations, strategy papers, and investment recommendations
• Communicate complex AI concepts in a clear, business-focused manner
• Influence senior stakeholders and drive alignment across Product, Marketing, Technology, Risk, and Compliance teams

Minimum Qualifications

• MBA required
• 5+ years of experience in management consulting, corporate strategy, innovation, product strategy, business transformation, or related fields
• Strong strategic thinking, structured problem-solving, and commercial acumen
• Experience developing business cases, investment recommendations, and executive-level presentations
• Proven ability to influence senior stakeholders and navigate ambiguity
• Strong understanding of AI, GenAI, and emerging technology trends
• Demonstrated passion for AI and emerging technologies, including evidence of hands-on experimentation, personal projects, prototypes, AI-enabled products, thought leadership, or practical application in a professional setting

• Candidates should be prepared to discuss AI initiatives, experiments, products, or thought leadership they have personally driven

Preferred Qualifications

• Experience at a top-tier management consulting firm or strategy organization
• Experience in Product Management, Product Strategy, Design Thinking, Human-Centered Design, or Innovation
• Experience evaluating technology vendors, enterprise software platforms, or emerging technology investments
• Familiarity with AI agents, enterprise GenAI platforms, and AI-powered productivity tools
• Experience in marketing technology, digital product, SaaS, or technology organizations

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.