Senior Manager, AI Engineering and Operations
ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.
As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.
Dublin, Ireland - hybrid
As a Senior AI Engineering Operations Manager at ICON, you will play a pivotal role in shaping and delivering our Enterprise AI capability. You will lead the engineering operations behind our central AI platform, multi-agent framework, and agent services layer—forming the foundation for AI innovation across the organisation.
This is a high-impact leadership role where you will combine technical expertise with people leadership to ensure our AI solutions are secure, scalable, reliable, and built to production-grade standards, enabling transformative outcomes across our global business.
In this role, you will be responsible for the end-to-end leadership, delivery, and operational excellence of ICON’s AI engineering platform and services.
Key Responsibilities:
• Lead the development, stability, and continuous improvement of the central AI platform, multi-agent framework, and agent services, ensuring high performance and scalability
• Drive engineering excellence through best practices in code quality, CI/CD, automated testing, and deployment governance
• Establish robust monitoring, observability, and incident management processes to maintain production-grade reliability and service availability
• Build, lead, and mentor a high-performing cross-functional engineering team, fostering a culture of innovation, collaboration, and continuous learning
• Oversee resource planning and delivery across multiple concurrent AI programmes, ensuring alignment with strategic priorities and timelines
• Embed security, compliance, and responsible AI principles into all engineering outputs, ensuring adherence to regulatory and organisational standards
• Act as a key engineering partner to stakeholders, contributing to strategic planning, technology roadmaps, and the evaluation of emerging AI tools and frameworks
To succeed in this role, you will bring a strong blend of technical depth, leadership capability, and a passion for building scalable AI solutions in a fast-evolving environment.
Required Qualifications and Experience:
• 8+experience in software engineering with a track record of leading and developing engineering teams.
• Hands-on experience designing, deploying, and operating AI/ML systems in production environments.
• Experience with agentic AI, multi-agent systems, or modern LLM-based frameworks.
• Strong understanding of cloud-native architectures, DevOps/MLOps practices, and platform engineering.
• Demonstrated ability to manage complex technology programmes and engage effectively with cross-functional stakeholders.
• Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience).
• Microsoft certifications (e.g. Microsoft 365, Azure, Power Platform, AI) highly desirable.
At ICON, you will be part of a global organisation at the forefront of innovation in healthcare intelligence and clinical research. This role offers the opportunity to shape enterprise-wide AI capabilities, work with cutting-edge technologies, and make a meaningful impact by enabling smarter, data-driven decision-making across the organisation.
We are committed to fostering an inclusive environment where our people can thrive, develop, and make a difference.
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Employment with ICON is contingent upon having the legal right to work in the country where the role is based.
Rewards & Benefits
ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.
Benefits may include:
Benefits may vary depending on role and location.
Visit our careers site to read more about the benefits ICON offers.
Inclusion and Accessibility
ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.
If you require reasonable accommodations during the recruitment process, please let us know or submit a request here
Are you a current ICON Employee? Please click here to apply
Since our foundation in Dublin, Ireland in 1990, our mission has been to help our clients to accelerate the development of drugs and devices that save lives and improve quality of life. We do this by delivering best in class information, solutions and performance, with an unyielding focus on quality at all times.
We offer a full range of consulting, development and commercialisation services from a global network of offices in 53 countries. We focus our innovation on the factors that are critical to our clients – reducing time to market, reducing cost, and increasing quality – and our global team of experts has extensive experience in a broad range of therapeutic areas.
