From intake to outcomes, CareMetx is dedicated to delivering industry-leading patient access solutions and support services that help patients quickly start and stay on specialty therapy treatments. We provide scalable, efficient digital hub services for pharmaceutical companies and healthcare providers, streamlining workflows with seamless integration for patient enrollment, consent, and prior authorization. Our best-in-class patient support services enhance every step of care, connecting patients, providers, and brands to drive better outcomes and accelerate time-to-therapy.

Job Title: Senior Manager, AI Engineering

As the Senior Manager, AI Engineering, you will provide strategic leadership and direction to 2 to 3 small, senior-caliber engineering teams operating in an AI-first development culture. Engineers across the organization leverage Claude to accelerate delivery and execute on multiple initiatives simultaneously. You’d guide your teams in understanding client needs, setting project goals, and ensuring successful implementation. This position manages 2–3 high-performing implementation teams of senior engineers who build, iterate, and ship using AI-assisted development as a standard practice. The AI Engineering Lead will drive delivery against the product roadmap—making decisive scope and prioritization calls in partnership with Product Owners to ensure on-time execution—while also supporting the company’s rapid growth as we double our client base. The role is critical to delivering client implementations and related new features at scale.

PRIMARY DUTIES AND RESPONSIBILITIES:

Recruiting and Onboarding

• Champion collaborations with TA and existing external sourcing vendors, enhancing strategies for attracting top tier engineering talent.
• Refine onboarding methodologies, ensuring uniform integration of engineers across multiple teams.
• Engage with organizational leaders to co-design and champion career progression frameworks, ensuring clarity and motivation for engineering talent.

Team Management and Performance Enhancement:

• Manage 2/3 diverse team of engineers, ensuring alignment with organizational goals and individual aspirations.
• Mentor an Engineering Talent Manager, fostering their growth and reinforcing best practices.
• Streamline and elevate career paths by aligning roles and projects with individual talents and aspirations.
• Innovate team structures to drive cross-functional collaboration, ensuring efficiency and fostering innovative solutions.

Data-Driven Insights

• Dive deeper into analytics, utilizing health and productivity metrics to unearth latent risks and capitalize on emerging opportunities.
• Connect the dots between talent metrics and broader business objectives, building a narrative around the tangible impact of optimized team dynamics
• Innovate process improvements grounded in data-driven insights

Technical Oversight & Strategy

• Champion an AI-first engineering culture, ensuring teams leverage Claude and other AI development tools to maximize throughput and quality across all initiatives.
• Foster a culture of technical excellence, continuous learning, and AI-augmented development where engineers are empowered to move faster and deliver more.
• Drive delivery against the product roadmap—partnering closely with Product Owners to prioritize features, cut scope where needed, and maintain on-time delivery commitments. Lead the team through critical client implementations and new feature builds as the company scales to double its client base.

Cultural Advocacy & Alignment

• Champion collaboration with fellow team members to establish culture expectations from engineering teams.
• Introduce innovative practices that challenge norms
• Collaborate with fellow team members to refine alignment in team meetings with organizational objectives.

Information Management and Dissemination:

• Facilitate the creation, and management of data and information repositories, ensuring optimal accessibility.
• Foster an environment of proactive domain-specific knowledge sharing among team members.

Continuous Improvement

• Pioneer refinements in delivery processes by adopting innovative methods.
• Address and mitigate organizational risks linked to skill and technical gaps.

Personal Growth & Learning

• Broaden professional influence via strategic collaborations.
• Advocate for and pursue expertise in advanced talent management strategies.
• Maintain regular and reliable attendance, including being present, on time, and prepared for work as scheduled.
• Performs other related duties as assigned.

Qualifications

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Previous experience in a specialty pharmacy, medical insurance, reimbursement hub experience, physician’s office, healthcare setting, and/or insurance background preferred
• Five to seven years as a Manager with a team size of six or more

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Excellent verbal and written communication skills
• Ability to multi-task and adapt to changing priorities
• Hands-on experience with AI-assisted development, preferably with Claude Code
• Demonstrated ability to lead engineering teams in AI-first development workflows
• Knowledge of HIPAA regulations
• Detailed oriented and highly organized
• Excellent interpersonal skills
• Knowledge of pharmacy benefits, and medical benefits
• Global understanding of commercial and government payers preferred
• Ability and initiative to work independently or as a team member
• Ability to problem solve
• Customer satisfaction focused
• Core Competencies
• Communication- Advanced
• Ownership- Proficient
• Accountability- Advanced
• Adaptability- Proficient
• Innovation- Proficient
• Leadership- Advanced
• Team Building- Advanced
• Conflict De-Escalation- Proficient
• Troubleshooting- Proficient
• Strategy- Proficient
• Core Skills
• Time Management- Advanced
• Administration- Proficient
• Project Management- Proficient
• SDLC- Advanced
• AI Development (Claude Code preferred)- Advanced
• Career Planning- Proficient
• Functional Domain Knowledge- Advanced
• Business Domain Knowledge- Proficient
• Vendor Management- Intermediate
• Data Analysis- Advanced
• Risk-Based Decisions- Intermediate
• Other duties as assigned.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit
• The employee must occasionally lift and/or move up to 10 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Schedule

• Must be flexible on schedule and hours
• Overtime may be required from time to time
• Must be willing to work weekends if required to meet company demands

CareMetx considers equivalent combinations of experience and education for most jobs. All candidates who believe they possess equivalent experience and education are encouraged to apply.

At CareMetx we work hard, we believe in what we do, and we want to be a company that does right by our employees. Our niche industry is an integral player in getting specialty products and devices to the patients who need them by managing reimbursements for those products, identifying alternative funding when insurers do not pay, and providing clinical services.

CareMetx is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.