Job Description

Amex Digital Labs catalyzes digital innovation at American Express by originating, incubating and managing emerging products and platforms that can be essential to our customers’ digital lives. We strive to emphasize creativity, customer centricity, and innovation. Focus areas include creating industry-leading digital payment solutions, using our outstanding servicing network and lifestyle assets to create digital experiences, and defining new products and services based on emerging technologies and trends.

AI is fundamentally reshaping commerce, changing how consumers discover products and services, make decisions, and ultimately transact. The Digital Labs Agentic Strategy & Partnerships team leads the strategy and execution of American Express’ key initiatives and partnerships across agentic commerce, working with key enterprise teams and leading AI platforms, payments companies, merchants, and other ecosystem players

As Senior Manager, you will play a key role in executing American Express’ agentic commerce strategy and advancing integrations with strategic partners. You will manage the day-to-day relationships with key external partners, drive cross-functional initiatives, and help translate strategic priorities into tangible outcomes. You will also support the evaluation of emerging opportunities and contribute to shaping Amex’s strategy as the agentic commerce ecosystem evolves.

This role sits at the intersection of strategy, partnerships, payments, technology, and product. The ideal candidate for this role is highly strategic and collaborative, thrives in ambiguity, builds strong relationships, and can drive complex initiatives from concept to execution.

• Manage day-to-day relationships with key external partners, including AI platforms, Payment Service Providers, Merchants, and other ecosystem players, serving as the primary point of contact for agentic commerce initiatives, driving partner engagement, and ensuring progress against shared objectives
• Support the execution of Amex’s agentic commerce strategy, translating strategic priorities into actionable roadmaps, identifying opportunities to advance Amex’s agentic commerce capabilities, and partnering with internal stakeholders to bring initiatives to market
• Drive cross-functional workstreams and collaborate closely with key enterprise stakeholders.
• Support cross-enterprise agentic commerce governance and coordination including facilitating working groups, tracking key milestones and deliverables, identifying risks and dependencies, and driving accountability across teams
• Monitor the evolving AI and payments landscapes for industry developments, emerging technologies, partner capabilities, and competitive activity to identify actionable insights and opportunities for American Express. Build credibility with internal and external stakeholders through strong judgment, intellectual curiosity, clear communication, and a willingness to challenge the status quo
• Exceptional interpersonal communication and influencing skills with the ability to work with stakeholders across different functions, colleagues at all levels and external partners
• Experience managing external partner relationships, including driving day-to-day engagement, coordinating joint initiatives, and delivering against shared objectives
• Proven ability to drive complex, cross-functional projects and workstreams and manage competing priorities
• Creative problem-solving skills, strong attention to detail, and comfort operating with imperfect information
• Strong interest in AI, emerging technologies, and digital payments, with familiarity with key players, trends, and consumer-facing products
• Thrives in a fast-paced, innovation-focused environment with a strong sense of ownership, initiative, and accountability

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.