About the role

As a Senior Manager within PwC’sCSX team, you will help shape and scale our Agentic Front Officetransformationcapabilityacross Consumer Markets, combining front-office transformation, omnichannel and eCommerce, commercial strategy, customer-ledchangeandpracticalAI-enabled delivery

You will help clients reimagine sales, service, marketing, commerce, pricing,merchandisingand customer engagement in an AI-enabled world-moving from individual use cases to integrated operating models that combine people, platforms, data, AIagentsand governance.

This is a market-facingCSXrole focused on developing propositions, shaping client conversations, leading deliveryteamsand building internal capability aroundAgentic Front Officetransformation.Broader enterprise transformation experience isdesirable, particularly where it helps clients understand the wider operating model, technology, data,workforceand governance implications of AI-enabled front-office change.

What your days will look like

• Shaping and scaling PwC’s Agentic Front Office proposition across sales, service, marketing, customer engagement,commerceand commercial transformation.

• Translatingagentic AI andemergingfront-office technologiesinto practical, client-ready propositions, use cases, demos, deliveryassetsand thought leadership.

• Leadingmulti-disciplinaryworkstreams within large-scale front-office, omnichannel and eCommerce transformation programmes across Consumer Markets clients.

• Helping clients redesigntheir strategy andoperating models across sales, service, marketing, digital commerce, customeroperationsand commercial functions.

• Combining customer journey thinking, process redesign, technology enablement, data,agenticAI and change management into transformation roadmaps, businesscasesand delivery plans.

• Acting as a trusted day-to-day advisor to senior client stakeholders on AI-enabled front-office transformation.

• Leading multidisciplinary teams acrosscustomer, sales, service, commerce, operations, technology, data,AIand change.

• Supporting Directors and Partners inidentifying,shapingand converting opportunities, including proposals and RFP responses.

• Mentoring and training practitioners onAIdelivery, drawing on hands-onproficiencywith AI coding and agentic tools and experience scaling AI capability across cross-functional teams

This role is for you if

• You have significant consulting and/or industry experience across Consumer Markets, retail, consumer goods, travel, hospitality,restaurantsor adjacent sectors.

• You have experience delivering front-office transformationacross sales, service, marketing,commerceorcustomerengagement, with broader experience incommercial strategy, operating model design, omnichanneloreCommercedesirable

• You can translateagenticAI and emergingfront-office technologiesinto practical business applications, commercialoutcomesand implementation plans.

• You understand agentic AI, autonomous commerce, generative AI and AI-enabledfront-officeoperating models, including the implications for governance, adoption,controlsand human oversight.

• You have experience developing client propositions, thought leadership, sales materials,proposalsor RFP responses.

• You are confident working with senior stakeholders and shaping high-quality outputs, including operating model designs, roadmaps, business cases, executivepresentationsand implementation plans.

• You can coach junior colleagues, work across multidisciplinaryteamsand help build inclusive, high-performing capability.

Preferred experience

• Industry experience across multiple Consumer Markets subsectors, such asretail,apparel, grocery, convenience, hospitality, restaurants,traveland Consumergoods

• Cross-functionalexperience inCustomer,eCommerce,Sales, Service, Marketing.

• Experience supporting broader transformation, operating modelredesignor enterprise change where it connects to customer, sales, service, commerce orto Commercial, Supply Chain and Back-officefunctions.

• Familiarity with commercial, retail or customer platforms, technologyalliancesand ecosystem-based delivery models.

• Hands-on use of AI tools for delivery, analysis, solution design, prototyping or capability-building.

What you’ll receive from us:

No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions. We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.