Job Description

Your mission at GardaWorld:

Reporting to the CVS Director, you will be in charge of the cash processing team within our Cash Services Division. On a daily basis, you will be responsible for planning, organizing, and managing the work of your team and ensuring customer satisfaction.

We are looking for a passionate leader who will be able to establish great relationships with their unionized employees.

GardaWorld Cash Services is the #1 supplier of cash services in North America and offers you the opportunity of an exciting career.

What We Offer:

• Competitive salary
• Insurance Coverage: prescription drugs, vision, dental, life, and disability
• Retirement Pension Plan
• Employee Assistance Program
• Corporate discounts
• International company offering many career opportunities
• Mentoring, coaching, and training opportunities

What You Will Be Doing:

• Plan, organize, direct, and control the processing activities of the counting room
• Maintain and improve the quality, profitability, and safety of the services offered and respect production schedules
• Provide direction for the execution of the sector's activities
• Manage expenses according to the budget, both labor and current expenses
• Conduct investigations, as required, in collaboration with internal or external agencies to determine the causes of off-balance and claims
• Participate in the hiring plan for new staff and provide ongoing training to meet workforce needs
• Participate in the disciplinary or grievance process

• Monitor and manage work volumes ensuring Service Level Agreements are met or exceeded
• Ensure all work processes utilized are defined, documented, measured, and maintained
• Provide in-depth support on operational/product processes to meet the needs of the business by providing high-level analysis/recommendations to support initiatives in new and existing processes
• Ensure that audit, control and security checks are conducted according to established standards

• Conduct investigations, when necessary, in cooperation with internal or external agencies to determine causes of transportation accidents and to improve safety procedures
• Any other related task

What We Are Looking For:

• 3+ years of Management experience
• 3+ years of Union Management experience
• Excellent written and verbal communication skills (English)
• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint
• Health and Safety management experience
• Cash Processing experience an asset
• Working knowledge of Workers Compensation reporting process
• Driven by offering exceptional customer service
• Sense of urgency, outstanding communication, and problem solving
• Strong teamwork and partnership orientation

Join a team rich in diversity, respect, and growth to make the world a safer place for families, communities, and businesses. At GardaWorld Cash Services, we take out security responsibility seriously and strive to inspire trust.

Interested in an enriching and meaningful career? Join our ranks!

We are committed to fostering an inclusive and accessible hiring process. If you require accommodation during any stage of the recruitment or interview process, please let us know. We will work with you to ensure your needs are met and that you can fully participate.