Job Description
About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.
Senior Manager, Academic Relations
This position requires you to develop and deliver a test recognition program for the CELPIP across higher education institutions in Canada and internationally and work to increase CELPIP volumes for admissions purposes. The successful candidate will be responsible for delivering business development initiatives for Prometric and driving bookings/revenues to achieve annual targets. These initiatives include establishing and maintaining relationships with clients, which includes, but is not limited, to:
i. Post-secondary school registrars, admissions officers, and recruitment officers
ii. Education & immigration consultants, agents, and advisors
iii. Guidance counselors and organizations that support post-secondary admissions
iv. Other organizations that support post-secondary admissions and language testing
v. EAP school preparation program representatives and recruitment officers
This position reports to the Vice President, Revenue, Language Proficiency Assessments
Responsibilities
The successful candidate will be expected to:
• Help to establish sales goals for new business activities and report on their success and impact
• Develop and execute a tactical plan across Canadian higher education institutions with the aim of securing the highest level of endorsement/use/status of the CELPIP
• Build and manage relationships with admissions offices, international offices and other university leaders to secure the highest level of awareness and endorsement for the CELPIP
• Using a mix of sales and influencing skills, convince university and college relationships of the benefits of the CELPIP.
• Expand CELPIP brand awareness and understanding with key external stakeholders including education associations & networks in Canada and internationally
• Work with the Prometric marketing and Business development teams to showcase the CELPIP at industry conferences, forums and events in Canada and internationally
• Direct workshops and seminars for universities, colleges, industry organizations on English language testing
• Keep informed about developments within the higher education sector in Canada and with competitor activity
• Oversee and manage relationships through scheduled and regular follow ups
• Manage a prospect list with estimates of impact and success over time
• Use data to inform and contribute to CELPIP growth strategies in collaboration with the Vice President, Revenue, Language Proficiency Assessments
Tactics will include:
• Establishing, building, and expanding relationships with existing and potential clients (i.e., end-user clients and partner organizations)
• Delivering presentations to communicate and sell new and changing products, features, benefits, and offerings
• Monitoring market conditions, product innovations, and competitors' products, sales, etc.
• Ensuring client satisfaction levels are maintained and increased appropriately through proactive problem-solving and high engagement
• Conducting client meetings, demonstrations, and other client requests as required
• Conducting ongoing needs-analyses to determine appropriate services to meet client requirements
• Managing expectations internally and externally and developing business solutions accordingly.
• Striving to find and develop new business opportunities
• Keeping clients apprised of new product functionality
• Increasing brand loyalty and improving customer satisfaction
• Attending industry-related conferences and events as required
Requirements
Qualified candidates will possess the following
• An undergraduate degree from an accredited university in an applicable field. A graduate degree will be considered an asset.
• 5+ years of experience.
• Excellent written and verbal communication skills.
• Proficient at Microsoft Word, Excel, and PowerPoint.
• Familiarity with the Canadian and international education markets.
• Familiarity with high stakes language proficiency testing.
• Experience working in a dynamic, team-oriented environment.
Other Requirements
• Must be able to travel in Canada and internationally.
Salary: up to $105,000 CAD
Areas of responsibility included within individual job descriptions and reporting relationships will change as Paragon adapts to its competitive environment, expands into new products and services, and grows in size. The employee should be ready and willing to work with the Executive Committee to redefine their areas of responsibility as required by the needs of the company.
Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.
