EXL

Senior Manager

EXL  •  Noida, IN (Onsite)  •  6 hours ago
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Job Description

We are looking for an experienced ServiceNow Developer with 6–8 years of hands-on experience to design, develop, and support enterprise-scale ServiceNow solutions. The role involves configuration, custom development, integrations, and platform optimization across core ServiceNow modules in a large, complex IT environment.

  • Design, configure, and develop ServiceNow solutions using out-of-the-box features and custom scripting.
  • Work on ServiceNow modules such as ITSM, ITOM, ITAM, WSD, CSM, or custom applications.
  • Develop and maintain workflows, business rules, client scripts, script includes, UI policies, catalogs, and flows.
  • Build and support integrations using REST/SOAP APIs, MID Server, and Integration Hub
  • Support CMDB and Discovery, ensuring data accuracy and relationship integrity.
  • Participate in upgrades, patching, testing, and release management activities.
  • Troubleshoot production issues and provide ongoing platform support.
  • Collaborate with architects, business analysts, and cross-functional teams in Agile delivery models.
  • Follow platform best practices, security standards, and governance guidelines.

Required Experience & Skills

  • 6–8 years of hands-on ServiceNow development experience
  • Strong proficiency in JavaScript and ServiceNow Glide APIs.
  • Solid experience with ITSM (Incident, Problem, Change, Request, Knowledge).
  • Experience with integrations and automation.
  • Working knowledge of CMDB concepts and ITIL processes.
  • Experience in enterprise or managed services environments preferred.

Certifications (Preferred)

  • ServiceNow CSA (Certified System Administrator) – Mandatory
  • CIS (ITSM / ITOM / ITAM) – Preferred
  • CAD (Certified Application Developer) – Good to have

Soft Skills

  • Strong analytical and problem-solving abilities
  • Good communication and stakeholder management skills
  • Ability to work independently and in team-based environments
  • Ownership mindset with attention to quality and detail

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com
EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.
EXL

About EXL

Choosing a digital partner is about more than capabilities — it’s about collaboration and character.

Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.

At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.

Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.

Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.

We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.

At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.

For more information, visit www.exlservice.com.

Industry
Consulting & Advisory
Company Size
10,000+ employees
Headquarters
New York, NY
Year Founded
Unknown
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